Solved Adobe air does not want to install

Hewlett-packard / Presario cq62 notebook pc
August 26, 2013 at 17:42:49
Specs: Windows 7, 4.0 GB Ram/AMD 2.2GHz
I have tried to d/l & install adobe air many times, but it just does not want to install.
It started with my avast software updater. It told me that there is an update for air. So, I tried using it, it didn't want to update with that, so I went on my own. Each time I d/l the installer, when I try to open it, it goes onto my taskbar, but that's as far as it goes. This is v.3.8.

Then, I uninstalled my older one, but I tried installing that again, but still same thing.

I have tried many different tools that I found in the forums, but they haven't helped. One of them that I found hopeful, was to update my microsoft.net framework, but even that wasn't it???

I tried program compatability, and it says that the installer is incompatible? Maybe not, I'm not sure.

Also, when I go to properties so I can 'run as administrator', on v.3.8 & 3.7, the area for compatability mode is greyed out. But, I just tried d/l v.3.3, I was able to put it in compatability mode for Win7, but it STILL did not want to open, just went onto my taskbar.

Don't know what else to do. Actually, not sure if I really need it, doesn't seem like it, though, as my programs seem to be running fine? It doesn't even say online what you actually need it for.
So, if anyone has any advice, I would appreciate it!!! Thank you. 'Cuz what if I need it for something in the future?


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#1
August 26, 2013 at 23:40:54
Hi balscarlet,

Completely uninstall Adobe Air using RevoUninstaller. Click the link mentioned below for RevoUninstaller:

http://www.revouninstaller.com/

Restart the system and install adobe air.

Also, you may refer to the link mentioned below:

http://helpx.adobe.com/air/kb/troub...

Thanks & Regards
Manshu S
#iworkfordell


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#2
August 27, 2013 at 00:22:06
Hi, there, Manshu S,

Thank you for your reply. I already use Revouninstaller, & I have already uninstalled the AdobeAir I had on my PC.

I also have researched in the forum you have mentioned.

Again, thanks, but I have not been able to find a solution there.

I just do not understand why it does not want to install. I reformatted my PC last month, and I was able to install it then.

Regards,
balscarlet


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#3
August 27, 2013 at 07:32:57
✔ Best Answer
Hi balscarlet,

Please create a new user profile and then try installing adobe air. Click the link mentioned below for more information on creating a new profile:

http://www.sevenforums.com/tutorial...

Thanks & Regards
Manshu S
#iworkfordell


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Related Solutions

#4
August 27, 2013 at 13:29:12
Hello again, Manshu S,

Well, I'm not sure what that is supposed to do, but I created an account for a standard user. I d/l the Air installer, but it didn't want to install.

Um, am I supposed to do it in 'Elevated Command Prompt', or the 2nd option, which is creating one in 'Local Users & Groups'?

Anyways, creating a regular user account on my PC did not help.

Thank you for any help you can give me, although I STILL do not understand why it does not want to install??? Like I said in my original post, it installed after I reformatted my PC, but when I found out there was an update for it, I found out that it doesn't want to install. I thought maybe there was something wrong witht Aid installer that needed to be fixed by Adobe, but when the earlier v. didn't want to install EITHER, I said to myself, it's not that.

Appreciate your help,
REGARDS,
balscarlet


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#5
August 27, 2013 at 14:39:16
Hi, there, Manshu S,

I opened up an account, made a password, then tried to d/l and install Air.

I got SLIGHTLY further than I did previously. The installer opened(this was on the new account), but after I agreed, it said an error has occurred, and said something about administrator approval. I did not get any further than that.

BUT, at least I was able to agree to something, as it wouldn't even open before that?

Um, any other ideas, or know what could prevent it from installing? Thanks!!!
Appreciate it, as, like I said, I got a LITTLE FURTHER than I did before!!!

Sincerely,
balscarlet


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#6
August 28, 2013 at 07:52:03
Hi balscarlet,

Try creating an administrator account instead of a standard account. Run the application as administrator by right clicking on the application.

Thanks & Regards
Manshu S
#iworkfordell


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#7
August 28, 2013 at 23:55:37
Hi, Manshu S,

When I d/l the software, I make sure I am running it as administrator. I am administrator of my PC, so I'm not sure what else to do.

Thank you for all your help. I appreciate it.


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#8
August 29, 2013 at 01:50:14
Hi balscarlet,

Try installing the application in safe mode.

If it requires MSIService, refer to the link mentioned below:

http://bit.ly/dbldHT

Thanks & Regards
Manshu S
#iworkfordell


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