XP Pro for refurbished computers. Cannot install Office

October 27, 2012 at 08:12:15
Specs: Windows XP Pro
Running XP Pro for refurbished computers. Cannot install Office 2007. Get error message - Cannot find: Office.en-us/OfficeLR.cab

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#1
October 27, 2012 at 12:02:29
If you mean XP Pro (licensed for refurbished PC's):

http://www.engadget.com/2007/11/11/...

make sure it has at least SP2 included:

http://www.microsoft.com/officebusi...

Also make sure both are authentic. From the message you're getting, sounds like it's having trouble reading the CD/DVD it's on---which would suggest that the Office2K7 disc may not be genuine...

"Channeling the spirit of jboy..."


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#2
October 27, 2012 at 16:22:07
T-R-A

I just purchased this PC from Tiger Direct - HP Compaq dc7700 Desktop PC - Intel Pentium D 2.8GHz, 2GB DDR2, 250GB HDD, DVDRW, Windows XP Professional 32-bit. It came with XP Pro for refurbished computers installed according to the paper work that accompanied the computer. The Office 2007 program I am trying to install had been installed on my previous PC without a problem. How can I check the authenticity of the XP Pro for refurbished PC's installed on this computer? I installed all of the updates when I first received the computer. Should I try to re-install the XP program from the recovery disk that came with it? If so, what is the best way to do this? According to the System Properties, Service Pack 3 is installed. Thanks in advance for any assistance you are able to provide.

Griller5


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#3
October 28, 2012 at 03:33:28
"I just purchased this PC from Tiger Direct..."

Then I'd suspect it's a legitimate version of XP.

" The Office 2007 program I am trying to install had been installed on my previous PC without a problem."

Is it still on the "previous PC". Legally, it's one installation per machine (though that would likely have little to do with your current problem). Is the disc authentic (i.e.---where did you obtain it?)

"Should I try to re-install the XP program from the recovery disk that came with it?"

Not if the XP installation is working properly otherwise. Reinstalling could cause you to lose everything else on the machine---specifically if you reformat during the installation process.

"According to the System Properties, Service Pack 3 is installed."

Then there's really no reason Office 2K7 shouldn't install, other than having problems reading the disc it resides on. Could be a problem with the disc or the drive. Do other discs read properly in the machine? If not, the drive may be at fault.

"Channeling the spirit of jboy..."


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Related Solutions

#4
October 28, 2012 at 05:17:38
Have you had a prior version of Office installed on the machine? possibly even a trial version? If so, uninstall those first and try again, you could also try running the Microsoft installer 'fixit' available from: http://support.microsoft.com/mats/P...

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#5
October 28, 2012 at 08:08:26
Obviously I have not been alone with this problem.

http://social.technet.microsoft.com...

Still searching for a fix. BTW, the installation program for Office 2007 is good.


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