WORD2000 stuck at startup with a splash screen

February 27, 2012 at 02:30:47
Specs: Windows XP PRO service Pack 3
when WORD2000 starts it displays the logo and then still not goes ahead.
The software is stuck in this frozen state.
I have deleted the "normal.dot" but there is no changes.
The software can start with the option /a but it is impossible then to start in the normal mode.
I have changed the security settings but without any effect....
I have deleted all OFFICE directories and re-installed MSOFFICE2000 but without any effect...
I have deleted the keys from the registry (DATA and so on...) but without any effect....
HOW SUCH A GLITCH COULD COME FROM ?

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#1
February 27, 2012 at 11:55:25
The software can start with the option /a but it is impossible then to start in the normal mode.

If you get it running with the /a option then it is probably one of your add-ins that is giving you grief.

Start Word using the /a option and disable all your add-ins.
Close Word and restart to see if Word starts ok with the add-ins disabled.

MIKE

http://www.skeptic.com/


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#2
March 1, 2012 at 06:27:18
Hello mmcconaghy,
I got rid of all add-ins but the result didn't make any change: WORD2000 stuck in a splash screen right after the logo has been displayed.
Perhaps I didn't understand your advice. Is it possible to disable all add-ins from within WORD2000 itself once it has been started under the /a condition or do I have to delete all add-ins files from their directory BEFORE WORD has been started ?
Is there anything to do with the .net framework settings or the security ones ?
There is something that is out of my hands somewhere....
If any further advice I would appreciate....
Thank you

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#3
March 1, 2012 at 11:39:57

Is it possible to disable all add-ins from within WORD2000 itself once it has been started under the /a condition
Yes, see here:

http://support.microsoft.com/kb/228856

Then Start Word using the /a option and disable all your add-ins.
Close Word and restart to see if Word starts ok with the add-ins disabled.

MIKE

http://www.skeptic.com/


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Related Solutions

#4
March 3, 2012 at 11:57:50
Hello Mike,
I did all what is written in the microsoft page as you told me:
"http://support.microsoft.com/kb/228856"
The result is as below:
any change under a WORD2000 "/a" starting condition doesn't go to be recorded by WORD2000 so that the next time WORD2000 is started it starts with the previous settings unchanged.....and crashes again....
To say short any attempt to change something under a "/a" starting condition from inside of WORD2000 is not recorded by the software. It is a pity because there is no possibility to make a change under a "/a" session that could be taken into account during the next regular start of WORD2000.
I deleted the adds-in folder but there was no change: WORD2000 crashed all the same...
I launched a repaired session from inside of WORD2000 with my professional CD and rebooted my computer to no avail...
I wonder whether an add-in located outside of the Office folders could be tampered and be the cause of such a glitch.
I launched an antivirus session (PANDA CLOUD ANTIVIRUSE) working from the cloud database but there was no virus at all....
Is anyone getting any slight idea about how to fix such a problem ?
Richard

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#5
March 3, 2012 at 12:23:18
I have deleted the "normal.dot"

There is the possibility of more than one instance of the normal.dot file
In Windows XP, normal.dot is a hidden system file and may not show when you search for it.
To make sure you find all instances,
go into My Computer
Click on the Tools menu
Choose Folder Options.
Click on the View Tab
Put a check where it says "Show hidden files and folders" and UNCHECK "Hide extensions for known file types" and "Hide protected operating system files".

Then do a search for normal.dot and delete all of them you find.

See if that works.

Do you have just Word 2000 or are you using the MS Office 2000?

MIKE

http://www.skeptic.com/


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#6
March 8, 2012 at 06:31:06
Hello Mike,
of course I have made all system files visible with their extension from the beginning....
I launched a "normal.dot" research through all my computer to be sure no duplicate file be forgotten....There is only one "normal.dot" file in my whole computer and I used to delete this file anytime I begin again a new start condition of WORD2000.
I have the professional version of MS Office2000 with a product Key to install all the features of this software.
I have all the package installed on my computer and only WORD2000 is not starting correctly. All other programs (OutLook, Access, Excell, PowerPoint, Reader, Visual Studio) are perfectly working....
When the splash screen comes on my screen there is only the WORD logo that is displayed (may I send you a picture of my screen ?) and then the CPU is rocketting to work at 100% instead of 5 or 20% (depending on what it is working on....). When this state is started it comes very difficult to stop the process. I used to stop and unload the stuck program with the "task manager of Windows XP". Once the program is unloaded the CPU slows down to a 5% rate activity....
I really wonder the way we have to get by to fix the problem....
I really thank you for your helpful support coz I feel very lost to fix such a glitch...
richard

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#7
March 8, 2012 at 11:48:59
Couple more suggestion:

Try starting with the /q switch, that should start Word without the splash screen, see if we can side step the problem or if it gives any more clues as to what's going on.

Also try the /r switch which according to MS:

Starts Word, starts Setup, makes changes in the Windows registry, and then quits. This switch forces a re-register of Word in the Windows registry.

Forcing a re-register to the registry might help.

and if all else fails, do a complete unintall/reinstall, BUT
see here first:

http://support.microsoft.com/kb/239938

then look here:

http://support.microsoft.com/kb/247684

Just doing a regular Uninstall sometimes leaves some flots and jetusm around that could cause problems.
You'll have a better chance with the two links above.

And just to be on the safe side, do you have Norton installed on your machine?
It's been known to cause headaches on occasion.

MIKE

http://www.skeptic.com/


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