|Does this happen for other users or just the one?|
If just the one, then there is probably something unique about his Office setup.
Try this command line switch:
1. Click Start.
2. Click Run.
3. In the run box, type: winword /a
4. Click OK, or press Enter.
The /a command line option starts Word and prevents add-ins and global templates (including the Normal template) from being loaded automatically.
If everything works OK you now know it is one of the Macros or Add-ins that are installed on the machine.
message edited by mmcconaghy