Word Experienced an error trying to open the file

May 10, 2017 at 11:27:31
Specs: Windows 7
I am getting this error when ever I try to open a word doc that has been sent via email (using webmail not Outlook). If I save the doc and then open from that location, I dont get the error. this is a new problem, use to be able to open directly out of webmail. No new programs installed, no other changes as far as I can tell.

I have tried the Trust Center solution to no avail.


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#1
May 10, 2017 at 12:59:15
Let us know the particular webmail you are using and please confirm that it is definitely a doc rather than a docx or whatever. Have you tried it when accessing webmail from another browser (Firefox or similar)?

There's a possible fix here:
https://forums.techguy.org/threads/...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
May 10, 2017 at 15:48:43
It is a .docx and I have tried from both IE, Firefox and Chrome. If I right click and save the file I can then open from the saved location without a problem. Its only when selecting "Open using Microsoft Word" in the pop up dialog when the error occurs.

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#3
May 14, 2017 at 15:35:17
What webmail are you using and did emails used to open in it in the past?

Always pop back and let us know the outcome - thanks


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