Solved word doc with autoshapes won't print on new printer

January 6, 2015 at 07:46:28
Specs: Windows 7 Home Premium, 3.33GHZ/4GB RAM
We recently had to get a new printer as the old HP printer stopped working. We have a new HP 8620 that we bought from Staples. The first thing we noticed is that we could no longer print a MS Word doc that cionatins our manual. All pages print okay except pages where we have screen shots that contan autoshapes (circles, boxes, arrows). At first Staples told us it was because we were using Office 2002 and todays printers are not compatible with that version. I found this hard to believe so I did some testing. Our testing resulted We tried printing to the same printer from two other computers, one running office 2002 and one running Office 2013,and both printed okay. HP themselves said they think there is something wrong with the spooling but they talked to my friend who is not completely computer illerate so I am not sure exactly any reccomendations they may have made. All I know is they they said there was a bunch of problems with the computer. My friend took the computer to Staples but they were unable to resolve the problem. I am going to try upload a zip file shwoing the different tests to see if someone can give me any suggestions as to what might be wrong.

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✔ Best Answer
January 6, 2015 at 09:42:16
Try checking your Options on Word

In 2010 there is an option: Print Drawings Created by Word.

If it is NOT checked, you get a blank box where your graphics should be.

There was something similar for 2002, but I can't remember what it's called.

MIKE

http://www.skeptic.com/



#1
January 6, 2015 at 07:53:36
Oops I don't see how to ass an attachment. Can somene tell me how?

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#2
January 6, 2015 at 08:18:44
Did you let the printer install automatically or did you install the drivers from the disc first, then plug the printer in?

If you did it automatically, delete the printer from the Devices and Printers window, then unplug the USB cable from the computer and run the install CD. Then when it tells you to, connect the printer.


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#3
January 6, 2015 at 08:26:21
Thanks for the reply. We installed using the disc and only connected the printer when told to do so.

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Related Solutions

#4
January 6, 2015 at 09:42:16
✔ Best Answer
Try checking your Options on Word

In 2010 there is an option: Print Drawings Created by Word.

If it is NOT checked, you get a blank box where your graphics should be.

There was something similar for 2002, but I can't remember what it's called.

MIKE

http://www.skeptic.com/


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#5
January 6, 2015 at 10:11:25
I do see a 'Drawings' under Print and Web layout options' but the Drawings has a check box.

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#6
January 6, 2015 at 10:23:15
Okay I looked under a different tab (Print tab) and there was a 'Drawings Objects' under that tab that was unchecked. We checked and tried a page and it seemed to work. We will try another few pages to be sure it is resolved. Thanks so much for putting me on the right track.

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#7
January 6, 2015 at 10:30:13
We printed off a brochure and it is all good. Thanks you so much again for your help. You are a life saver.

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