Solved Word 2010 new documents won't save

Microsoft Word 2010
August 24, 2012 at 02:11:01
Specs: Windows XP
When trying to save or save as a new document the screen freezes with the timer not moving. I can open existing files, amend and save them no problem.
I've tried changing the normal.dot template as I've read this could be a problem. I've also had help to run a repair on MS office. Only Word is affected. Any ideas out there?

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#1
August 26, 2012 at 11:50:04
I read somewhere that you can try holding control while starting the application to run without add ons, if you can save from there, it may be that you have a corrupted add on.

:: mike


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#2
August 26, 2012 at 13:26:22
✔ Best Answer
Try starting Word with NO add-ins, then try saving a file.

In the Run box,

type: winword.exe /a

If you can then save with no problems you probably have corrupt add-in.

MIKE

http://www.skeptic.com/


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#3
August 29, 2012 at 01:19:23
Hi Mike - that worked! It opened and saved/saved as with no glitches.
Do I need to start a new discussion - what to do when you have a corrupted add-in? Can you help with this as well?

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#4
August 29, 2012 at 01:21:55
It does seem to be an add-on. I tried with the Run command suggested by the other MIke. Thanks for your input.

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#5
August 29, 2012 at 05:02:40
what to do when you have a corrupted add-in?

First find out which one is causing you grief.
So Disable ALL add-ins
Then one at a time re-enable each one
till you come to the one that causes your error.

To Disable / Enable add-ins:

Click the Microsoft Office button
Click on the Excel/Word Options button to bring up the Excel Options dialog box (at the bottom of window)
Click on the Add-Ins button in the left hand pane.

In the Add-ins box,
Select the Add-in type in the Manage box at the bottom and then click Go.
Clear the check box for the Add-in that you want enable or disable, then click OK.

MIKE

http://www.skeptic.com/


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