|To get yourself a new Normal.dot file, |
Do a search of your computer for normal.dot and either rename or delete it.
You may find more than one, rename or delete ALL of them.
When you open Word again, it will look for normal.dot and if it can't find it, it will create a new one.
On Windows XP, the normal.dot file is a hidden system file and may not show up when you search.
To find it,
Go to My Computer
Click the Tools menu
Choose Folder Options.
Click the View Tab
Put a check where it says "Show hidden files and folders"
and uncheck "Hide extensions for known file types"
and "Hide protected operating system files".
Now, when you search, you should find it.
If you still can't find it try looking in:
C:\Documents and Settings\<your user name>\Application Data\Microsoft\Templates