why does Outlook 2010 need to start up twice?

June 1, 2015 at 08:38:04
Specs: Windows 7 Professional - 64 bit
Every time I try to start Outlook following the initial morning computer boot up, it always crashes. After restarting Outlook for the second time, it always loads up normally and picks up all my new emails.
Can anyone offer a suggestion please

Thanks in anticipation
Allan

My system comprises:
MS office 2010 (Outlook 2010)
Bullguard Internet Security
Windows 7 professional (64 bit)


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#1
June 1, 2015 at 11:39:14
mmm Any other problems at all... Any oddities that occur during boot up?

I ask as not infrequently if it takes two (sometimes three...) attempts to get an app (and certainly an OS) up and running, it "can" point to a problem with RAM; one stick or more "going down"... Which having said, I doubt it's RAM at this time.

So before going down that road perhaps try running the freebie at www.tweaking.com

It does what it says; is free; safe to use and very effective at fixing a wide range of problems... (They do appreciate a wee donation if you feel so inclined.)

Also have you run an Outlook repair routine; as per this link?

http://tinyurl.com/mzkf87s


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#2
June 2, 2015 at 01:27:05
Thanks for your prompt response.
No, I am not aware of any other issues and will work through your suggestions and see. I'm not sure its a ram issue as i replaced both sticks approx 9 months ago.
Thanks again and i will keep you posted.
Allan

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#3
June 2, 2015 at 02:23:11
Why was the RAM changed? Was there a problem at that time?

Perhaps replace original RAM and see if things improve?

Also try running system briefly with just one stick

And also remove sticks and clean edge connectore (with a soft pencil eraser). Ensure edges are free of any "bits" from the eraser and re-install. Then remove and re-install. Then power up etc.

The remove re-insert routine is clean the socket surfaces too.

And of course remove all power (battery included) when removing etc. the RAM.


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#4
June 2, 2015 at 03:15:24
Hi trvir
My Laptop is a Lenovo Think Pad T410 and whilst not the best, its been and remains a solid workhorse for me.
When I purchased it, it only had one RAM stick installed and to upgrade with balanced specs, I chose to replace the old as well and install 2 new sticks.
As you might know, one of the RAM sticks is installed under the keyboard so isn't so easy to get at as the keyboard has to be removed. However, upon changing the sticks, I did do a cursory clean up of the contacts so hopefully this isn't a problem now.
I will crash on with your original suggestions and see what that yields first.
As you can imagine, I have done a complete and in-depth virus and malware scan, defragged and run CCleaner to remove redundant files etc. After this, the problem remained the same.
Interestingly, even when i shut down Outlook during the day, each time I reopen it, it boots up just fine. Its only ever playing up when the laptop is booted up from a complete shutdown!
Thanks
Allan

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#5
June 2, 2015 at 05:36:08
It does tend to point to a RAM issue; especially as it only occurs after a boot up... And RAM contacts is the frequently first port of call in that situation.

As I suggested earlier, try it with only one stick installed; and try it with each stick in turn. It is "just" possible that one stick is a little dodgy, and when you reload Outlook it may well put the required files into a different "register/cell/segment/area" on the stick; and thus whichever file or part of a file that is not loading properly will then load OK, as it is not trying to load into a defective area? Hope that makes sense...

If the problem does persist with one of the sticks and not the other.. then logically that stick is suspect?

Incidentally I have had mixed results with memory check software. I have known them to pass a stick which wouldn't work nonetheless. Replacing that stick and whatever the problem - went away. I feel one of the better ways to check RAM is by substitution etc..

I'm presuming that you have run a diskcheck routine too; a long shot but not impossible... I seriously doubt the problem as posted is virus/malware related; the symptoms as described (particularly with regard it only happening after you boot up, and not thereafter) do point more to RAM.

message edited by trvlr


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#6
June 2, 2015 at 06:14:35
Hi trvir,
Thanks again for your input and explanation.
I will try as you suggest with the RAM and let you know.
Unfortunately I won't be able to get to this till later in the week but will let you know how I get on.
Thanks for your help.....much appreciated.
Allan

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#7
June 4, 2015 at 01:52:50
Hi trvir,
I have gone through the process of eliminating the RAM as the issue: running with single sticks, swapping single sticks, swapping positions with both sticks and general contact cleaning.
Unfortunately, I don't have the original single stick so cant do that test but so far, the problem still remains.
I will follow up with your initial suggestion over the weekend and let you know.
Thanks again,
Allan

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#8
June 4, 2015 at 05:30:31

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#9
June 4, 2015 at 06:33:39
Hi Mike,
Thanks for your input.
I have followed steps as set out under Microsoft Office 2010 repair and then did a complete restart of the laptop but unfortunately, the problem persists!
Thanks anyway....it was worth a punt!

All other suggestions would be appreciated, it really is doing my head in!
Allan


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#10
June 4, 2015 at 07:26:33
Try here

https://support.microsoft.com/en-us...

Has some diagnostic tools:

Outlook Product Stability Diagnostic tool
&
Office Configuration Analyzer Tool

Hopefully they may be of some help.

MIKE

http://www.skeptic.com/


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#11
June 4, 2015 at 08:52:48
Thanks Mike,
Will let you know

Allan


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