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Solved Why do I keep getting error messages on Word and Excel?

August 2, 2015 at 13:10:47
Specs: Windows 8.1
Each time I open a document, after about half a minute I get one of Microsoft's info boxes. It says "We're sorry, but Word [or Excel] has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" The there are three boxes below - Repair Now, Help and Close. Repair Now just results in the programme being closed. I tried Help, but although they corrected a couple of problems with updates, I still have the problem. I've managed to print a document before the message comes up, but can't do much else. I've not yet tried creating a new document, but don't expect that to be any dfferent. Also, which I'm pretty sure is new, at the top of the page it now says Word (Non-Commercial Use) (Unlicensed)

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August 2, 2015 at 13:56:42
What version of Office are you running?

How many computers did you install the software on?

If you have Home & Student versions,
I believe the limit is 3 computers.


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August 2, 2015 at 14:06:17
I do have Home and Student and it's on only one computer

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August 2, 2015 at 14:22:26
✔ Best Answer
This "may" help a little...

Go to:

and download/run the utility there. It's safe to use and free - some of us have used it with no problem. I have run it a few times and it's solved a few odd sort of problems that didn't seem to have any sense...

Meanwhile... do you have any Windows Restore Points? if so - perhaps reset the system to an earlier date/time - when the problems you describer weren't present? Be careful - as I am not suggesting you use the Factory Reset/Restore routine; rather the Windows System Restore routine.

Also - as a precaution (and good practice at all times regardless) ensure you have copied/duplicated all your personal files etc. (stuff you really wouldn't wish to lose) to external storage. Typically to DVD but an external hard drive too is nice(r). Develop the habit/practice of regularly safeguarding your files by duplicating to external storage. (Don't use usb flash drives/ memory sticks for this as they're not intended for long term storage; and can -and often do - fail at an y time.)

Also do you have a current anti-virus app running?

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August 2, 2015 at 14:46:27
Thanks for that. I'm not highly computer knowledgeable - do I download the installer first and then the portable at

I will look for Windows Restore points. I have a contract with Knowhow Cloud, so I am automatically backed up.

I have avast running (the free version) as anti virus

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August 2, 2015 at 15:05:14
Well! I've done nothing except visit and carry on with a few emails and the problem has disappeared!
My laptop ran out of juice and turned itself off so I had to turn it on again after plugging it in, but I had turned it off and on again before at least once.
So, I'll be back if the problem returns.
And thanks for all your help :)

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