Why can't I send or receive my E-mail

February 18, 2017 at 19:05:30
Specs: Windows 10
For 3 weeks I have not been able to send or receive almost all of my E- mail. ck'd w/Charter and they claim it is Outlook's fault. Spent 2 days with MS and it's not their fault! Ran 2 Pests programs and both were clean. I'm at my wit's end! Any ideas about where to go from here

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#1
February 19, 2017 at 01:55:08
A long shot... check the date setting onyour computer... An incorredate (usually incorrectly set to some future date) will stop outlook from working as you describe.

Any error messages when you try to use outlook?

message edited by trvlr


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#2
February 19, 2017 at 06:57:16
re: "For 3 weeks I have not been able to send or receive almost all of my E- mail."

What does almost all mean? What exactly are the symptoms? Do you have multiple email addresses and only some of them send/receive or it is that some, but not all, of your emails from a single account don't send/receive?


re: " ck'd w/Charter and they claim it is Outlook's fault."

Who provides your email service? I don't know your level of expertise, so don't take anything that follows personally. :-)

Charter is a Internet Service provider (ISP). Outlook is an email client. As I'm sure you know, you need an email provider such as Gmail, Yahoo or even Charter to actually send and receive your email via the internet. Outlook only displays/organizes emails. In other words, it interacts with your email provider's mail server.

Most email providers have a web based email solution, so I would check that first. If you can send and receive email via the web based solution - especially if you can do it from all of your email providers - then it certainly appears to be an Outlook issue, such as credentials issue or server setting.

Without knowing exactly what you mean by "I have not been able to send or receive almost all of my E- mail" i.e. specific symtoms, it's hard for us to offer much assistance.

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message edited by DerbyDad03


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#3
February 19, 2017 at 20:45:36
Thanks, I ck'd the Date setting and it is correct. But thanks anyway!

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#4
February 19, 2017 at 21:06:19
By almost, I mean that I usually get 20-25 e-mails per day: ie: news papers, different postings,news letters, car groups, et al. But, I am getting 5 some days, 14 other days. and none of the usual suspects: Pinterest, military digest to name a few, not getting at all! Cannot send/receive through web based solution and I only have 1 provider.This has gone well beyond the Prozac state. Thanks for any help you can give me and thank you for the information you've already given!

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#5
February 20, 2017 at 06:03:59
Assuming you're using Spectrum through Charter, have you verified the Outlook IMAP configuration from this page:

http://www.charter.net/support/inte...


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#6
February 20, 2017 at 13:06:36
It would help us help you if you provide as much information as possible so that we don't have to keep asking questions. Keep in mind that we can't see your computer from where we are sitting so you need to tell us everything that is going on.

re: "Cannot send/receive through web based solution and I only have 1 provider"

Who is that one provider? Is it Charter? Aren't they the ones that placed the blame on Outlook? If so, call them back (or call whoever the provider is) and tell them that the web based solution doesn't work either. They can't blame Outlook if the problem occurs when you are not using Outlook.

Have you checked your junk folder? It's possible that your provider has changed the algorithm for deciding what is junk and what isn't. In most cases that is not determined based on the sender but on the content of each email. For example, I used to get emails from the company that serviced my daughter's student loans. Emails about upcoming payments came through fine. Emails confirming the payment went to junk based on the way they worded the confirmation. I had to specifically white list the sender to make sure that every email from them came through.

As far as the send/receive issue, you've told us that the volume of incoming mail has gone down. That only addresses the "receive" side of the problem. What happens when you try to send, something you've said you cannot do.

Do you get an error? Do your recipients say they never got your email? etc. etc. What exactly is happening that makes you say that you cannot send emails?

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