Weird Email Problem With Outlook

Microsoft Outlook 2010 (full product)
April 15, 2015 at 07:07:35
Specs: Windows 7
Hello everyone. I posted this yesterday to the forum over @ bleeping computer and got no responses, hopefully someone here has some ideas.

I've got a problem that's left me scratching my head. I've got a client who has an email address she accesses from 6 different devices - 4 PC's, a windows tablet, and an android phone. She is using IMAP.

The 2 mobile devices work perfectly.

Of the 4 PC's 2 are Windows 7 and 2 are Windows 8. 3 of the PC's are at the business location, the other is at her home. All of the PC's are running Outlook 2010.

Suddenly at some point last week, the 4 PC's running Outlook stopped syncing the Inbox. All of the other folders (Sent, Trash, etc) sync fine... but NOTHING will show up in any of the Inboxes. I came down to my shop and plugged her settings into my Outlook 2013 and it worked perfectly.

I'm truly at a loss as to what the problem is here. How would all of them stop working at the same time at 2 different locations... and why is it JUST the Inbox?

Any ideas would be much appreciated!

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April 15, 2015 at 08:15:53
some point last week, the 4 PC's running Outlook stopped syncing

I do not use Outlook, but when 4 PC all get the same symptom at the same time
the first thing I would suspect is MS UPDATES.... as you know, they sometimes
create odd problems.

Just a thought.


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April 15, 2015 at 08:54:01
MS Updates were my first thought too, except the computers had not had any MS Updates this month. I did see that MS released an update that messed with folder subscriptions in January but it only affected Outlook 2013 & 365.

And keep in mind, it's ONLY the Inbox that isn't syncing... all of the other folders work fine.

message edited by mthd

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April 15, 2015 at 10:28:57
This has been an occasional problem for me with Outlook 2011 (Mac Office version). Invariably it turns out to be a problem with mail servers - wherever they may be - for/of your isp...

Other times a repair installation of the Outlook account has apparently resolved. But more often than not it has resolved itself - or perhaps more correctly the problem (which was elsewhere) was corrected by whomever at server end...

I have also occasionally found that anti-virus suddenly becomes a PAI for Outlook... Avast definitely has issues with Outlook 2010/2011 - blocks outbound mail... - so one has disable that email scanner option in Avast.

Perhaps temporarily disable the email protection in the anti-viurs (if option exists) and see if things improve?

Also you mention that accounts affected are IMAP based...; i.e. Outlook accounts actually servicing an on-line IMAP accounts.

Is so then double check that nothing has changed there either. I have had situations where BT (I'm in the UK at present) have done "something" to the servers and screwed up account setting (user options and so on) and had to go reset a few things; and similarly with hotmail/ - and that has usually "miraculously resolved itself for whatever reason... Also double check "all" the settings in the Outlook accounts on the affect computers; especially regarding the handling of incoming mail...

Incidentally remember that anything approaching a re-installation (and I would count a repair routine as such) invariably resets the options regarding (incoming) mail left on the server - or not... The default for all Outlook versions is to delete incoming mail from the sever once downloaded "anywhere". Wise to ensure that all Outlook accounts are set as you wish - I opt to to leave a copy on the server - Advanced tab settings - regardless. Might be useful to check if that option (if was set as I prefer) has been altered on any one or more systems... Before any kind of repair/re-installatin routine first copy/export the .pst files to external storage and also somewhere safe on the hard drive; then if needs-be the data there can be re-imnported once problems are resolved.

message edited by trvlr

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