|Hard to say what may be the problem... I have generally found it to work (most of the time). When it hasn't it's inevitably been an incorrect setting/entry in my setup/|
Be aware that when it does finally work - the default setting for M$-Outlook is to download all messages and then delete then from the server. The place to change that is in the Advanced settings - one the assorted tabs; where you can set it to leave a copy on the server.
This is one option - if you're happy to go imap path rather than pop-mail:
and two of many re' pop-mail version:
And this provides a whole slew of how to - any of which may be useful as an aide-memoire and check-list at least re' your efforts?
message edited by trvlr