trying to import/export mail folders from older outlook

Microsoft Winhome prem 7 sp1 64bit eng 3...
January 1, 2013 at 22:16:52
Specs: Windows 7
how do i get my new microsoft outlook to work on my new computer re: importing mail from old computer?
tried to import/export mail folders from older outlook 2003 now i have 2 sets of inbox, sent, delete etc folders and the new set underneath (with all my folders from old computer are there which is what i wanted to import (after exporting .pst files). mail send receive not working

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January 2, 2013 at 03:36:18
If I read/interpret your post correctly.... you have managed to export .pst file(s) from old Outlook and then import them to the new version/installation? But you can't send/receive emails from the new Outlook...

Have set up your account correctly in the new installation of Outlook?

What version of Outlook are you now using?

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January 2, 2013 at 04:35:44
now using the version which came with the brand new Win 7 office ?

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January 2, 2013 at 04:44:40
yes, sorry it's Microsoft Outlook 2010. p.s. you did interpret my msg correctly
i called my ISP provider when i got the new comp. to re-set up my mail acount configurations. then it worked, but mail won't send now. unsent mail now in 2 OUtbox folders. no mail coming in. i'm having to check mail on webmail servers oline

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January 2, 2013 at 12:39:01
Are you using the correct incoming and outgoing servers for email service provider?

Who is your ISP - and are you using "their email system; or are you using say hotmail (now or yahoo, gmail etc.?

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January 2, 2013 at 20:18:31
hi, yes i am using iprimus and i rang them to confirm i had the right settings for incoming and outgoing emails. i think the prob could be that the comp may be confused about which email inbox to go to.. as there are TWO in boxes and 2 of every other folder except my sub-folders. so now mail is sitting in 2 outboxes and neither will send or receive. ?

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January 3, 2013 at 03:37:37
mmm... if you have all your mail saved in both boxes at present (your imported .pst files etc went over OK) then first ensure you have a saved/exported copies of the .pst files (for both in-boxes) separately stored safely elsewhere; kep the two "version" of .pst files separate from each other...

Then perhaps delete one of the two in-box sets you have?

Do you have two actual accounts as well - actual login/password etc.?

Will send you a couple of useful "how to set up Outlook 2012" variously links a in a short while; as they are well presented and explain it all clearly. No point in duplicating here what others have already done - to their credit.

With these links (the content) you may find it easier to start afresh; first having saved your.pst files securely; and ensured you have correct incoming mail and outgoing mail servers entries (pop-3 and smtp) to hand.

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January 3, 2013 at 04:10:33
hi, thanks! yes i think tried saving 2 separate files of pst files? the options for 'allow copies of this' type options where you choose Select a Folder after you've done import/export. the pst (wizard) is confusing.there is no saved mail in the the First lot of inbox, sent, delete, etc all the 'stuff' i needed to keep is in the second lot. i tried deleting the first lot of folders, since the second lot has what i need. it didn't 'let me'. i only have one log in mail accnt with my service provider. some of my external mail like hotmail etc get fwd'd to my outlook. i noticed the new Win7 Outlook seems to have 'home page' set up options but i haven't done it.. i wasn't sure what it was for or if i needed it. does it effect mail functions?

thanks for the help! i'll look out for the links.

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January 3, 2013 at 04:19:30
p.s. i just realised that it says: up the top where the first lot of folders is:

the 2nd lot of Inbox folders is 'BACKUP'
and the folders under BACKUP may (or may not) be a Sub Folder of the first lot? where is says DATA FILE etc?

it won't let me move a single folder, if i try to delete the first lot of folders it says Delete All.. not sure if i would lose all the rest of it.

there is NO datat, emails or anything at all in the first lot of DATA FILES.

when you try to send (from either Outbox) the 'error msg' says: Outlook Data File cannot be accessed!


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January 3, 2013 at 06:25:15
Copy the assorted files you mention above just to be on the safe side; the .pst files especially but also the data files etc. to a fresh and safe location... Then note carefully the names from your isp for incoming and outgoing mail servers... (you'll need them later)

Then go to this site:

and download/install the pst viewer from Microsoft. Access the saved copies of your pst files and verify you can read the contents with that viewer...

Once you can (and presuming there are copies of all your emails on your isp mail server too) delete (un-install) Outlook 2010 completely from your system.

But BEFORE you delete Outlook current installation... first read the following links content.. It may be one of them will help you get the current installation working correctly. If it not then remove that installation and start afresh - as per the following links...

I suspect that a re-install with correct mail servers info etc. will resolve it al for you?

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January 3, 2013 at 07:28:59
oh ok cool! i will try to try that! so you can just reinstall outlook without having to redo the whole office suite? thanks heaps for all the info! i saw something about Data File management to do with Mail settings in the control panel.. not sure now. will copy paste all the info above and try to do it step by step! scared to death i'll mess it up! lol

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January 3, 2013 at 10:07:12
Add/remove programmes allow you to remove any single item. So Outlook is easily removed. Not on a laptop just now; will be much later (about 4-5hrs), and will post you a detailed how to remove Outlook alone. Either an excellent YouTube video or a standard text style from whomever.

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January 3, 2013 at 10:13:50

I's the YouTube video "how to remove Outlook 2010". Very clearly and simply explained - all credit the them!

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January 3, 2013 at 23:39:36
thanks so much! add/remove seems to be in a diff place in Win7 i spent ages looking for it last nite. it turned up somewhere> else?? .. but i can't find it now.. it's not listed in the control panel list like it used to be ?? or i'm just not seeing it! this new system is making me feel like a computer-dummy! lol

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January 3, 2013 at 23:46:06
hey when i tried to watch the YouTube video - "how to remove Outlook 2010".

you tube msg said it doesn't exist!

( i tried it without the full stops at the end of the address and that didn't work either).


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January 4, 2013 at 01:22:30

is the link - as copied from the url box on my laptop... I may have mis-transcribed the earlier version - via an ipad; or it ay be that the lat character is number one and not capital "I" - or maybe it is a number one and you thought it was a lower-case L (as in "l")?

Regardless try the link just above;it does work (just checked it). Copy/paste it into your browser.

InAdd/Remove programmes (via Control-Panel) what you will find is Microsoft Office Suite (or similar). You choose that and then change option in menu-bar/tabs that appear in the window. It will show the list of MS Office components installed...

As the video shows, you have to ensure that Outllook (only) has a red X next to it. All other components remain as is. Then Update and Outlook will go - leaving the rest of MS Office intact..

But view the video carefully FIRST; as my brief "how to" above is by no means as clear!

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January 4, 2013 at 07:58:56
i did cut and paste, it's ok i got it now. thanks a lot for all the info.. i' having trouble focusing and taking it all in, so it might take me a while.. but at least i have some tools now : )

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March 28, 2013 at 13:17:53
Found anther good tool for opening .pst files without Outlook.

Can export emails to mbox for import into other clients, like Thunderbird.

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April 10, 2013 at 15:18:08
mmm useful to have another tool for viewing .pst files... Thanks for posting it here "gendad"... (almost typed grandad...)

Although I note it is a pay for utility; unlike the M$ util which a freebie... But perhaps it offers more facilities?


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