Setting defaults on Microsoft Word document

Microsoft Office word 2003
April 26, 2010 at 10:23:10
Specs: Windows XP
Hello – I am working with a client right now who is having trouble with a logo that we created. When they print it out it shows a very faint shadow in the background. However, it is only at their site. No one else has the problem with it and I know it’s not the logo design. We isolated the problem to their systems at the client site. We found a workaround by having them insert the logo file picture into a word document, then click on set transparency, and then it doesn’t print the elusive shadow. All of the rest of our systems must have this as a default setting – how do they set this at the client site on their word so that they don’t have to do this each time.

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April 26, 2010 at 11:23:49
We ran into "logo" and other printing problems where I work when our IT department decided to install the Xeorx Global Print Drivers for all of our Xerox laser printers, regardless of which model we were using.

Our company logo printed as a black box, shaded boxes in Excel printed only the shading, but not the text, and there were other issues.

I wouldn't be suprised if the problem is related to their print drivers.

BTW, this created a pure Dilbert-esque situation...

Our company recently merged with another company and adopted a "merged logo" that contained the names of both original companies.

All of our forms had to reworked with the new logo and we were forbidden to use the old forms that had just one name on them. Many of these forms get printed out in branch offices, signed by our clients and vendors, and then mailed or faxed to our corporate office.

So, here's the Dilbert part - It was OK to use forms that had a black box as a logo - in other words, no company name - but it was not OK to use a form that had one of the old single-named logos on them.


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April 26, 2010 at 11:28:46
Thanks so much for your message. Any idea how I can help them isolate this to their print drivers? They are a nonprofit and understaffed and underfunded if you know what I mean. Incredible story about your logo issue.

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April 26, 2010 at 11:45:37
The first thing I would have them do is check to see if they are using drivers specific to their printers and not some "generic" or "global" driver.

On my machine, it's:

Start...Settings...Printers and Faxes

Right-click any printer and choose Properties.

Click on the Advanced tab and see what's in the Driver field.

Deleting a printer then and Adding it again would probably go through the Wizard and allow them to choose a different driver as a test.

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April 26, 2010 at 11:56:42
Thanks so much for the information. Will try this and see how it goes.

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