Satellite L455-S5975 Word2K not responding

March 19, 2010 at 19:39:07
Specs: Windows 7
I loaded Office 2K on my Toshiba Satelitte L455-S5975 laptop and all other applications work except Word. When I try to open a Word file, I get the message that it's not responding. Any idea what's wrong?

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#1
March 19, 2010 at 20:13:18
Try this:

In the Run box, type winword.exe /a

If Word launches OK, then it is either a bad normal.dot file or a corrupt add-in.
Since this is a new install, it is probably a bad normal.dot file.
Search your computer for normal.dot and rename or delete it.
If you find more than one, rename or delete ALL of them.
When you open Word again, it will create a new normal.dot file.

MIKE

http://www.skeptic.com/


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#2
March 19, 2010 at 20:59:12
Tried your suggestion to type winword.exe in the run box and still didn't work. I also searched for normal.dot and found no files. I'm using Windows 7 OS, could this be the problem?

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#3
March 19, 2010 at 22:08:00
Thanks! I tried again this time putting winword.exe/a in the run box and now Word works. Only thing is I have to go to the run command to get Word to run. Anyway to create a shortcut?

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#4
March 19, 2010 at 22:34:17
My daughter was excited I was able to get Word to work on her laptop. She's going off to college in the fall and really needed it. Thanks again!

Here's how to create shortcut:

Follow these steps to create a shortcut to start Word from the Windows desktop:
Right-click the Windows desktop, point to New on the shortcut menu that appears, and then click Shortcut.
In the Create Shortcut dialog box, click Browse.
In the Browse dialog box, change the Look in box to the following folder:
C:\Program Files\Microsoft Office\Office
Note This location of this folder may be different on your system.
Click the Winword.exe file, and then click Open.
Click in the Command line box, and then position the insertion point at the end of the path that is listed. The path that is listed in the Command line box should look similar to the following:
"C:\Program Files\Microsoft Office\Office\Winword.exe"
After the closing quotation mark, type a space and then type the switch that you want. The path that is listed in the Command line box should now look similar to the following:
"C:\Program Files\Microsoft Office\Office\Winword.exe" /a
In the Create Shortcut dialog box, click Next.
In the Select a name for the shortcut box, type the name of your new shortcut, and then click Finish.
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#5
March 20, 2010 at 07:24:31
it is probably a bad normal.dot file.
Search your computer for normal.dot and rename or delete it.
If you find more than one, rename or delete ALL of them.
When you open Word again, it will create a new normal.dot file.

You do not need to create a short cut to winword.

Do a system wide search for the file named normal.dot
It may be a hidden system file and may not show when you search for it.
If you can't find it,
Go into My Computer,
click on the Tools menu,
Select Folder Options.
Click on the View Tab
Put a check where it says "Show hidden files and folders" UNcheck "Hide extensions for known file types" and "Hide protected operating system files".
Now, when you search for it, you should find it.
If you are still unable to find it look in this directory:
C:\Documents and Settings\<your user name>\Application Data\Microsoft\Templates

MIKE

http://www.skeptic.com/


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