Random Microsoft Word Crashes

Microsoft Word 2003 win32(full prod)
September 29, 2009 at 10:27:50
Specs: XP Pro SP3, Sempron 2500/1.5GB
I've been having random crashes of winword.exe. It started with version 2002, so I tried upgrading to 2003 SP3, but the problem persisted. I completely reinstalled Windows XP Pro SP3 with all updates to both Windows and Office, although I did save the user profile. I did try running Word with a fresh profile, but the crashes persisted.

I monitored winword.exe with Process Monitor, but I'm not sure what I'm looking at (what could be causing the crash). If someone could please take a look and let me know what you think. I've been working on this for two weeks so far and cannot find a solution anywhere.

I linked to the Process Monitor PML file containing two crashes and filtered to exclude "success" results and include only winword.exe. Crashes happen around: 10:22:21 and 10:39:35. I have two other log files of the same thing, if anyone thinks they would be of additional help.
http://myweb.bloomu.edu/jmk01021/Lo...

One more thing, these appear in the Application log of event viewer:

10:22 -- Faulting application winword.exe, version 11.0.8307.0, stamp 49ee835a, faulting module winword.exe, version 11.0.8307.0, stamp 49ee835a, debug? 0, fault address 0x00006969.
9:01 -- Faulting application winword.exe, version 11.0.8307.0, stamp 49ee835a, faulting module winword.exe, version 11.0.8307.0, stamp 49ee835a, debug? 0, fault address 0x0007ea51.
8:38 -- Faulting application winword.exe, version 11.0.8307.0, stamp 49ee835a, faulting module winword.exe, version 11.0.8307.0, stamp 49ee835a, debug? 0, fault address 0x00006969.
8:19 -- Faulting application winword.exe, version 11.0.8307.0, stamp 49ee835a, faulting module winword.exe, version 11.0.8307.0, stamp 49ee835a, debug? 0, fault address 0x00034571.

Many thanks in advance. I hope someone can help me figure this thing out.


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#1
September 29, 2009 at 10:54:10
Try:

Start button
click on Run.
In the Run box, type winword.exe /a

If Word launches OK, then it is probably either a bad normal.dot file or a corrupt add-in.

MIKE

http://www.skeptic.com/


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#2
September 29, 2009 at 12:06:18
Hi,

I know you have been working at this for some time, so you likely have looked at these issues, but it might help to know the following:
1. In the Visual basic Editor under Normal, do you have anything listed other than ThisDocument
2. In the VBE under Tools - References what do have checked?
3. In the main Word window under Tools - Templates and Add-Ins, is there anything listed in any of the Tabs.

I ask these questions because errant Add-ins can cause problems.

The suggestion that the crashes happen around the same time might be related to a program attempting a regular update connection to the internet.

I did see one other post here, where Word crashes produced the 49ee835a stamp and were solved by changing a system setting relating to Data Execution Prevention. The relevant post is near the end of a long series of messages (fourth from end)

Regards


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#3
September 29, 2009 at 15:03:19
1. In the Visual basic Editor under Normal, do you have anything listed other than ThisDocument:
Folder called modules in which is "newmacros," but appears to be empty.

2. In the VBE under Tools - References what do have checked?:
Visual Basic for Applications; Microsoft Word 11.0 Object Library; OLE Automation; Microsoft Office 11.0 Object Library

3. In the main Word window under Tools - Templates and Add-Ins, is there anything listed in any of the Tabs:
Templates -- Abacus.dot (a line counting plug-in); nothing in any of the other tabs. I have deleted and reinstalled Abacus.dot as well.

I tried turning off DEP, as indicated in that post. I will let you know if the crashes persist.

Thanks for your help,
Justin


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Related Solutions

#4
September 29, 2009 at 15:39:24
Hi,

What you have all seems standard, apart from Abacus, which is not a program I am familiar with.

If the DEP change doesn't work that leaves Abacus, although of course that doesn't mean its the culprit!

As you upgraded from Word 2002 to 2003, did you get an upgrade of the Abacus program. If your version wasn't designed for 2003 it might be causing problems, (not likely, but possible).


Regards


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#5
September 29, 2009 at 15:43:17
I did downloaded the latest version of Abacus. They support every version of Word from 97 to 2007.
The problem did exist in 2002 as well, that is why I upgraded to 2003. I'll try running Word without it completely.

Going to try out the DEP, or lack there of, and let you know how it goes.

Thanks again.


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#6
September 30, 2009 at 10:23:29
Unfortunately, DEP did not solve any problems. I did note, however, that Word is being run in Windows 2000 compatibility mode, and disabling this option causes it to crash much more frequently.
I'm not too familiar on how this feature actually works, if anyone has any suggestions for further troubleshooting, let me know.

Thanks,
Justin


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#7
September 30, 2009 at 10:33:08
Try here:

http://personal-computer-tutor.com/...

There are some Registry fix's that might help.

MIKE

http://www.skeptic.com/


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