Problem w/ Word 2007

August 16, 2013 at 07:15:16
Specs: Windows 7
When I open MS Word 2007 the pointer & hour glass keep running. You can work on the document but when you type anything it takes a few seconds for the letters to show up on the page.

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August 16, 2013 at 08:01:32
Is that the only time you get the hour glass?

You may either have too many programs open or don't have enough installed memory.

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August 16, 2013 at 08:50:33
Just to let you know the MS program is MS Office Enterprise 2007 & yes Access, Outlook, Power point & Excel all work fine. Only in MS Word 2007 does this happen & you can open a blank or already saved document and work on it but the pointer & hour glass will not go out.
I have 465GB of memory in the computer & used only 65GB so far. My operating system is Windows 7 Home.

message edited by SteveS.

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August 16, 2013 at 10:47:21
Is Ofiice 2007 on the latest service pack and patched? If not, I would start there.

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August 16, 2013 at 10:58:19
Try running a Diagnostic and see what shows up.

Running Microsoft Office Diagnostics from within Word

Click the Microsoft Office button
Click on the Word Options button to bring up the Word Options dialog box (at the bottom of window)
Click on the Resources button in the left hand pane
Click on the Diagnose button in the right hand pane
Click Continue
Click Run Diagnostics

Running Microsoft Office Diagnostics from the Start Menu

Click on the Start button
Click All Programs
Click Microsoft Office folder
Click Microsoft Office Tools
Click Microsoft Office Diagnostics
Click Continue
Click Run Diagnostics


message edited by mmcconaghy

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August 16, 2013 at 17:03:06
"I have 465GB of memory in the computer & used only 65GB so far".

The above is STORAGE space, not memory. Check the amount of memory (RAM).

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August 16, 2013 at 18:24:12
How would I check to see if Office 2007 is on the latest service pack?
And I checked the amount of RAM 4.00 with 3.73 usable.
Had Office 2007 installed back in May of 2013 and it was running fine until about three weeks ago.
I am able to purchase Office 2013 from work. If I uninstall Office 2007 & install Office 2013 would this correct the problem?

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August 17, 2013 at 07:09:12
Did you try the Diagnostic?
What happened, if anything?

Have you checked for any updates?
To check for updates:

Click Start
Click All Programs
Click Windows Update
Click Check for Updates

See if there are any Office or Word updates that need to be applied, or any updates at all, especially driver updates.

If I uninstall Office 2007 & install Office 2013 would this correct the problem?
This is unknown, but before you purchase 2013 you can also try a Repair of 2007

Click Start
Click Control Panel
Click Uninstall Program
Scroll down to Microsoft Office and Single click on it
At the top, you will see the option to Uninstall or Change
Select Change
Select Repair


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August 17, 2013 at 07:19:30
Office 2007 should do everything you need. Should be no reason to upgrade.

Try going to Start orb> Conrol Panel> Programs and features. Highlight Microsoft Office and then click on repair above the list of programs. You may need to provide the CD for office when prompted.

To get Office Updates go to Start orb> Windows Update> Check settings and optional updates to see if any updates for Office are available.

When I asked about other programs acting up I meant Other than Office.

If the above suggestions do not help then you may have too many items running in the background.

To check that, hit Control+Alt.+Delete and choose start task manager. See what items are using lots of memory. Post here, how many processes are running.

When you install programs they may also install other items, like looking for updates, etc. However, if Word is the only program that seems to lag as you described, then I would suspect it to be corrupted or not up to date. If repairing it did not help you could unintall Office completely and after a reboot, re-install it.

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August 18, 2013 at 09:59:49
First I would like to thank everybody who is trying to help solve this problems for me.
These are the things I have done so far.

To mmcconaghy: I ran an Office Diagnostics from within Word & it showed NO PROBLEMS. Also checked for any updates NO UPDATES AS OF 8/18/2013. Last updates for MS Office 2007 were around 6/2013. Also did a Repair of Office 2007 thru the control panel and still doing the same thing.

To OtheHill: Everything on the computer runs & works fine except for Word 2007. I checked the Task Manager and the only thing showing up under applications is the task manager. Also checked how many processes there are & it showed under ALL USERS 50 (System, Local Service, Steve, Network Service) with the highest being Windows Explorer @ 28,000k. Don't know if all are running at the same time. As far as uninstalling Office 2007 and re-installing it I can't I don't have the disc.

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August 18, 2013 at 10:35:38
Do you have an installation key for Office 2007?

Are you typing on a wireless keyboard?

message edited by OtheHill

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August 18, 2013 at 14:10:32
Sorry don't know what a installation key is. My friend who installed the program gave it back to his friend who doesn't know were it is.
No I'm using a lap top.

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August 18, 2013 at 14:24:13
OK, lets try some old school stuff:

Let's start with the Normal.dotm file.

it is usually located in:

C:\Documents and Settings\Username\Application Data\Microsoft\Templates

Just delete or rename the file. When you next run Word a new Normal.dotm file
will be created.

See if that helps, if not:

Try starting Word in Safe Mode:

Click Start
Click Run.

In the Run box, type: winword.exe /a

This will check and see if something is loading automatically in your Word Startup folder that is misconfigured or corrupt. It will also launch with NO ADD-INS

If it works, then one of your add-ins has gone rogue.

Just disable ALL your add-ins and one by one reenable them till you fine the one that is causing the problem.


Also, update your Printer Drivers, which may sound strange, but has been known to work with other problems.


message edited by mmcconaghy

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August 18, 2013 at 15:44:39
To: mmcconaghy
Thanks will try it all but how do I update my Printer Drivers?
Sorry, new to all this.

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August 18, 2013 at 16:14:31
Go to your Printer manufacturer's web site and search for your specific printer,
see if there is a new driver for the printer and follow the manufacturers instructions
on how to install.


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August 23, 2013 at 07:09:42
Updated Printer still same problem?

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August 23, 2013 at 12:48:38
What happens when you try creating a new Word Document?

Are the files you are opening on your local hard drive or on removable media or even on a network drive?

Is Windows indexing turned on or off? Check by going to Start> Control Panel> Indexing options.

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August 23, 2013 at 13:08:57
To: OtheHill
1. When I open either a blank or already saved Word document the same thing happens.
2. Files are on the C hard drive & backed up on a USB. When I take the USB to a friends house that has Office 2010. All my Word 2007 documents open fine.
3. As far as Windows indexing being on or off. Don't know. When to the control panel found Indexing options but don't know were to look.

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August 24, 2013 at 07:48:54
If you saw options then indexing is on, which is the default. I have mine turned off. When that is the condition and you go to the indexing options you see the message that indexing is off.

You might try turning off indexing as a solution. You can always turn it back on.

Without a Word CD and installation key I am not sure there is much else that can be done.

Did this always hapen in Word or is it something new?

message edited by OtheHill

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August 24, 2013 at 10:21:02
No MS Office 2007 was installed back on 5/24/2013. Since then it has worked fine no problems until about three weeks ago.
I have Office 2013, should I uninstall Office 2007 first or just install 2013 & let it just over ride Office 2007?

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August 24, 2013 at 14:05:29
Did you check how and what Microsoft updates you are receiving?

Did you check to see if any updates for either Word or Office were installed just prior to this problem starting?

I am afraid if you install over the top whatever is wrong will transfer to the newer version.

I don't think the version you currently are running is legal but your friend may have had a multiple user license. You can retrieve the installation key for the current version, which might be a good idea. There are a number of utilities that can display a number of software keys.

Belarc Advisor is a swiss army knife utility that does many things. It will show you ALL the programs and any installation keys. Get it at the link below.

Do this first and then I can advise better.

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