Problem downloading word file from Yahoo mail

December 13, 2014 at 09:16:54
Specs: Windows Vista
Tried all the above didn't help. Basically using word 2013 on two separate PC's one brand new dell desktop XPS8700 and an ASUS laptop about a year old. So problem is from yahoo mail if you click on a word attachment in received e-mail then click download and open. Dell, it's opens no problem, Asus is doesn't you get the following:

Word experience an error trying to open the file.
Try these suggestions.

*Check the file permissions for the document or drive.
*Make sure there is sufficient free memory and disk space.
*Open the file with the Text Recovery converter.

I changed Trust center setting the best I can do is disable protected view settings so the word file open as read only and not editible which is what I need !

Any ideas


message edited by CliveWestbury

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December 13, 2014 at 14:39:58
"Tried all the above didn't help"
Not sure where you mean.

Does it open if you Save the attachment then open it by double clicking the saved file?

Always pop back and let us know the outcome - thanks

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