Solved Outlook opens then freezes

Microsoft Outlook 2010 (full product)
July 10, 2013 at 18:07:09
Specs: Windows 7
Microsoft Outlook takes an age to open, then opens to Inbox and freezes. The cursor doesn't change as you hover over different things like it should. I can click anywhere on the Outlook window and nothing happens. To close, I must open Task Manager and force close OUTLOOK.EXE. Outlook won't open in Safe Mode, brings up the message [header: Microoft Outlook] "Cannot start Microsoft Outlook. The key 'DisplayName' is either missing or has an incorrect value. [File C:\Program Files (x86)\Microsoft Office\Office14\FORMS\1033\CNFNOT.CFG, Section Description]"
No such directory exists, but I can locate the directory if I enter "Program Files" instead of "Program Files (x86)."
Has anyone come across this before? Can anyone help?

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✔ Best Answer
July 15, 2013 at 04:07:28
This is the repair option:
http://office.microsoft.com/en-gb/o...

Always pop back and let us know the outcome - thanks



#1
July 10, 2013 at 19:05:45
There is a repair option but we would need to know what Office version you are using.

Always pop back and let us know the outcome - thanks


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#2
July 10, 2013 at 20:08:22
Thanks for your reply Derek. I fixed this with a bit of perseverance (or however you spell it). I closed Outlook, opened Control Panel, got Mail (32-bit), and deleted the user profile there. Then I set up another, and tried to reset the email account, because it was an Exchange account it told me it had to be done while Outlook was closed, through Mail (32-bit) in Control Panel, so I went there and tried, where it said that to be able to check the names it had to be able to connect to Microsoft Exchange... So I restarted the computer, tried again through Control Panel and viola! ...it works.

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#3
July 10, 2013 at 20:13:49
And now I have the similar problem on this computer (different to the first)! I have only just (yesterday) rebuilt the user profile for Outlook, so that is not the problem. I can open in Safe Mode (with limited functionality), but when I try to open normally it opens right up, as per the first post, then freezes. The only add-in I have is Xobni, and I don't think that is the problem. This is Microsoft Office Professional, Outlook 2010.
Can anyone help?

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#4
July 10, 2013 at 20:18:51
And now it seems to work fine!... but if someone knows what causes this glitch, I'm sure it will come back. It has happened before!
Jethro

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#5
July 11, 2013 at 13:27:48
Glad to hear you are OK right now and thanks for the update.

Difficult to say why this is happening. I doubt it was the same thing causing it on both computers. There could be some bad connection in the hardware or even a bit of hard disk corruption. If it happens again we can take them one at a time and see if we can make some sense of it.

Normally I would suggest you select a Best Answer, which would mark this thread as Solved. In this case if anyone best helped fix it then it was yourself and you obviously are by no means certain it won't happen again.

Always pop back and let us know the outcome - thanks


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#6
July 14, 2013 at 19:28:02
Is there any update on this? This morning it happened again, and I have opened Outlook in Safe Mode. Since I don't know how it worked last time (it appears to be random...!) I can't really do the same thing again. If anyone knows what is wrong and how to fix it, please tell me!

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#7
July 14, 2013 at 19:29:11
What was the repair option you referred to?

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#8
July 15, 2013 at 04:07:28
✔ Best Answer
This is the repair option:
http://office.microsoft.com/en-gb/o...

Always pop back and let us know the outcome - thanks


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#9
July 15, 2013 at 19:09:54
Repairing Microsoft Office Professional now... Will keep you posted on the results. Funny thing is, Outlook was behaving itself this morning (after 3 tries, it eventually opened and became functional... this is about typical).

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#10
July 15, 2013 at 19:45:46
Rats. This didn't work, I repaired as per the instructions, and restarted, but unfortunately on re-opening Outlook it again froze. I will wait it out and see what happens, I can work with emails through web mail. In the past I have noticed that Outlook will quite happily stay unresponsive for 48 hours. Not a bad holiday at a moments' notice! Bit frustrating for the user though.

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#11
July 21, 2013 at 14:14:51
I've been away. Just wondering if you managed to fix problem?

Always pop back and let us know the outcome - thanks


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