Solved Outlook disappeared. New one appeared but !

Del / Dimension 5150
July 28, 2011 at 02:50:09
Specs: Windows XP Pro, 1 gb
Outlook did not appear when PC booted up. Message said file not found and to input a password. I did but this produced a "virgin" version to which new e-mails were downloaded. But all my old folders had disappeared and my in box only had the newly downloaded empty folders in.

I ran Kasperky 2012 and Malwarebytes, which showed no threats. I have a 100% Secunia score and MS security updates are up to date

I had previously tried to update Logitech webcam program update but this had failed.

I tried System restore for three back dated but this would not work and put back the system to when it was working fine.

I searched *.pst but these migapp.inf files andOPW11usr.ini files and at that point I was lost!

Please help.

bobevan


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#1
July 28, 2011 at 04:18:08
✔ Best Answer
Sounds like your Outlook profile got corrupted. Your emails should still be there. In Outlook, click on File, Open, Outlook Data File. Browse to Windows Explorer go to C:\Documents and Settings\youruserid\Local Settings\Application Data\Microsoft\Outlook. You should see an outlook.pst file. Just double-click on that, and it should contain all your old emails/contacts, etc.

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#2
July 28, 2011 at 05:03:01
Thank you. I just did that BUT it appears that the Local Settings file has disappeared, which is also probably why my System Restore would not work as well. Any ideas how I can restore the local settings file?

bobevan


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#3
July 28, 2011 at 05:42:09
Local Settings is usually a hidden folder. Open Windows Explorer, click on 'tools' then 'folder options', click on the 'view' tab and select 'show hidden files & folders'. Click OK and your local settings folder will appear.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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Related Solutions

#4
July 28, 2011 at 06:28:00
Thanks to you I have got sight of my local settings folder. However, the Microsoft folder is not there though the Outlook folder is. In the Outlook folder there are no .pst folders; just the following;
outcmd.dat modified 28 July 2011
Outlook NK2 office data file modified 27 July 2011
Outlook xml modified 28 July 2011
plus three other folders modified some time ago, namely outitems.log,outlook srs and outprint.

Is there any other way to recover my lost e-mail folders please?

bobevan


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#5
July 28, 2011 at 06:51:03
Sorry! Microsoft folder was there with Outlook in it but still no .pst files (just those I mentioned before) so still looking for my lost e-mails and folders.

bobevan


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#6
July 28, 2011 at 11:38:10
When you go into Documents and Settings are there any other users listed that weren't there before? If there are, check in their local settings - your whole user profile may become corrupted and a temporary one created, but your old one should still be available if that's the case.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#7
July 29, 2011 at 13:42:12
There are no new users and I have checked all the existing users including the default user for a .pst file. There is only a new Outlook.pst file in my user file started 28 July 2011. I am not sure which program to use to open it but I presume it relates to the new profile just created.

I have noticed that even though I have lost the address book, the full addressee's address appears in a drop down box as soon as I type the first letter. I am not sure if this is a clue or not.

bobevan


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#8
July 31, 2011 at 15:09:24
"There is only a new Outlook.pst file in my user file started 28 July 2011" That's probably the one that you're currently using. How large is the file? Have you searched for pst files on your hdd?

"I am not sure which program to use to open it" pst files are used with Outlook. If you have more than one file that you want to use, then you would go to File, Open, Outlook Data file, and browse to the location of the pst file. To see which pst files Outlook is currently using, Click Tools, Account Settings, Data Files.

"I have noticed that even though I have lost the address book, the full addressee's address appears in a drop down box as soon as I type the first letter. I am not sure if this is a clue or not." That's the auto-complete/suggest names feature, which is not related to any pst files, but rather your Outlook profile. These names are stored in the NK2 file in your Windows Profile.

When was the last time Outlook worked properly, and what changed between then and the point when you restarted and could not access your old mail folders?


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#9
July 31, 2011 at 22:12:53
I think it all went wrong on 26 July when a Logitech software update was being downloaded and a Kaspersky automatic update started to download. Logitech advise disabling anti virus when setting up the webcam but do not do so for updates.

Otherwise the only other update that day was CC Cleaner, which always updates without a problem.

I have tried the detect and repair function in Outlook but this runs without asking for the Office 2003 disc so I presume that Office is working ok except that if I try to save an e-mail sender's address it says saved but where it goes I do not know as Outlook says the contact list "cannot be found at this address" and suggests it be removed. I have been wary of doing this so far.

bobevan


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