Solved Outlook 2013 crash with white screen. The whole screen goes

May 31, 2015 at 03:16:53
Specs: Windows 7
Hi

I am running Windows 7 Professional with Office 2013. i am using .pst files, and have the standard current .pst, plus an archive, plus about 4 older archives I have used this concept for years - no issues.

Recently, once or twice a day, the email I am reading goes white, the text disappears, and the only way to recover is to close Outlook and immediately restart it. And suggestions would be would be really appreciated.

ps I consider myself reasonably skilled in IT - but this one has me stumped. I have turned off archiving to see if that would help.

Many thanks

Harvey


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✔ Best Answer
June 1, 2015 at 07:30:21
I'm not too familiar with Outlook 2013 but Is it possible to make a new desktop shortcut to open it, then right click the shortcut and choose "Run as administrator"? If so, as an alternative you could also select "Properties > Shortcut tab > Advanced button" and set it there to run as admin.

Always pop back and let us know the outcome - thanks



#1
May 31, 2015 at 04:10:07
If it only happens when using Outlook, uninstall then re-install it.
A pretty obvious thing to try really.

message edited by phil22


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#2
May 31, 2015 at 08:04:32
Google with this string "repair office 2013 email". Lots of hits.

Always pop back and let us know the outcome - thanks


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#3
May 31, 2015 at 23:54:24
Hi - yes

I could uninstall and re-install it - but doubt that would fix the problem.

My guess is that it is data or add-on related, and Outlook is either trying to archive something it cannot or trying to run an add-on that is causing the issues.

The only Add-In I have active is iCloud Outlook Add-in that I use to sync my calendar with my iPhone. The other add-ons are not running, but it will not let me deactivate them from within Outlook (says that I need to be an administrator - but I am). I am therefore resorting to editing the registry and am turning off each add-on from there - one a day - until it stops crashing

I was just hoping that someone else had experienced it - and had a solution

thanks

Harvey


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Related Solutions

#4
June 1, 2015 at 07:30:21
✔ Best Answer
I'm not too familiar with Outlook 2013 but Is it possible to make a new desktop shortcut to open it, then right click the shortcut and choose "Run as administrator"? If so, as an alternative you could also select "Properties > Shortcut tab > Advanced button" and set it there to run as admin.

Always pop back and let us know the outcome - thanks


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#5
June 2, 2015 at 01:57:26
Thanks - your suggestion about admin worked - I will gradually delete the add-ins to see it one of them is causing the issue - cheers - Harvey

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#6
June 2, 2015 at 07:30:21
Good to hear and thanks for the feedback.

Always pop back and let us know the outcome - thanks


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#7
June 7, 2015 at 13:14:53
Thanks for your assistance - the problem is still not solved, I will most probably keep putting up with the problem until the next version of office is released as I cannot afford the downtime required to re-install Office ! I have selected Derek's response as I can now run it as administrator. cheers - Harvey

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