Outlook 2010 stopped receiving emails/Windows 7 OS

Microsoft Outlook 2010 software
February 13, 2012 at 11:23:24
Specs: Windows 7-updated, Dell i7/12 gig
Outlook 2010 on Windows 7 OS just stopped receiving emails. Did not make any changes prior to this. Set up email account several times with tech dept, but it will not work. They gave up. Set it up on partners computer and it works. Same settings on mine and it does not.

Ran virus scan-nothing. Shiut down firewall-nothing! No clue what to do. Deleated half of emails-nothing

Please help


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#1
February 13, 2012 at 11:25:18
Are you getting any errors? Stand-alone or using Exchange? Have you tried creating a new Outlook profile?

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#2
February 13, 2012 at 12:00:10
Our webpage provider has the email servers that sends emails to our office computers. Outlook 2010 has worked perfectly for 2 years and the Outlook 2007 was fine before that. We can go to the server and see the emails there.

Message is "Receiving' reported error(0x80042108): Outlook cannot connect to your incoming e-mail server". etc.

Webpage tech tried everything and that it was our computer. We did not change anything


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#3
February 14, 2012 at 04:33:49
So did the problem start after installing Outlook 2010? You experienced the same problem after creating a new Outlook profile (different than recreating the account). Did you try a new Windows Profile? Can other users successfully download emails on this comptuer?

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Related Solutions

#4
February 14, 2012 at 09:26:20
Have you tried doing a repair on Outlook?

Go to Control Panel, Programs & Features, click on Office 2010, click on the change button and choose the repair option.


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#5
February 14, 2012 at 10:15:35
Yes, we have tried the repair option on the accounts page. We have had Office 2010 for a couple of years and Office 2007 before that. No problems. After tech support gave up we uninstalled Office 2010 and reinstalled Office 2007 to see if that would work. Still the same problem. We then uninstalled 2007 and reinstalled 2010. Still not working. Then upgraded to Windows 7 OS. Nothing. All these programs are 64 bit Premium/Pro and computer i7/12 gig ram.

There are programs that address this error code, but I hate downloading a fix from the net unless it is from the MS website.


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#6
February 14, 2012 at 10:38:06
When you say your upgraded to Win 7, did you just upgrade from an exsisting OS or did you wipe the drive clean and start fresh? If you just upgraded from as exsisting OS, that can bring along any corruption that was on the previous OS.

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#7
February 14, 2012 at 11:02:36
We did an upgrade that Dell sent us because 7 was supposed to come out a couple of months after we bought the computer.

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#8
February 14, 2012 at 12:16:44
If you have the option, I would wipe it and start fresh. You could spend the next month trying to figure out the problem, or you could wipe it and have it up and running in about an hour.

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#9
February 15, 2012 at 05:07:52
Have you tried creating a new Outlook profile?

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