Outlook 2007-forwarded mail not shown in sent folder

Sony VAIO
August 25, 2015 at 03:49:09
Specs: Windows 8.1 64-bit, Intel Core i5 2.5GHz/6GB
I opened an e-mail in my Outlook 2007 and I see a message at the top that this message was forwarded on a certain date. When I click on the message, I am given the option to find related messages, but the forwarded message is not shown.

So I manually went to my Sent Items folder, and there was no record of the forwarded message!

I am not in the habit of deleting items from my Sent Items folder...

Anyone see this kind of problem before?

T


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#1
August 25, 2015 at 03:55:39
(how do I post a screen shot of the problem here?)

T


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#2
August 25, 2015 at 09:02:45
How did you open the message? From your Inbox?

You'd have to upload the screen print to another site and provide the link to us.


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#3
August 25, 2015 at 13:31:59
This site works OK and doesn't require an account:
http://www.zippyshare.com/
You just collect the URL it gives you and paste it on here.

However, as it is email be careful what you disclose because, although it vanishes 30 days after it is last read, anyone can access the link on here in the meantime.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
August 25, 2015 at 17:09:44
Here's the screen shot: https://cldup.com/b0nWM-vPoI.jpg
(hope this works!)

T


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#5
August 26, 2015 at 08:27:01
Thanks for posting the image. In what folder is the email message that you have open? It's not showing in your Sent Items either.

message edited by beachyhbt


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#6
August 26, 2015 at 08:41:08
The open e-mail message is from my Inbox, but if you'll notice at the top it says, "You forwarded this message on 7/28/2015..." If I forwarded it, why is it not in my Sent items? That is the question...

T


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#7
August 26, 2015 at 09:45:23
Almost certainly a silly question but presumably it is not in the Outbox?

Make sure the settings are right here:
http://www.extendoffice.com/documen...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
August 27, 2015 at 04:52:40
Yep - silly question. The file was forwarded on 7/28, so that was a month ago. I have certainly done Send/Receive since then. And I can verify that my Outbox is empty.

I did try checking the settings (thanks for the link!), but I already had checked the option to save forwarded files in Sent Items.

Todd

T


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#9
August 27, 2015 at 05:25:22
I wonder if there is some way you can repeat the exercise to see if it is a solid fault. It might have been one of those inexplicable glitches that can just come and go.

Always pop back and let us know the outcome - thanks


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#10
August 27, 2015 at 10:01:30
Did you search your Mailbox for the subject to see if maybe the email somehow got relocated to another folder?

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#11
August 28, 2015 at 08:27:50
@beachyhbt - Yes, and this is what I got: https://cldup.com/NhgmE-doov.jpg

From my previous screen snip, you can see that the original e-mail has a subject of 'BBB'. When I search for this in my Inbox, I get 2 hits - the original e-mail and another one. But when I widen the search to all folders, I get no matches at all! Not even the 2 in my Inbox!!!

I have had this problem with Outlook searching on many occasions, even though I have rebuilt my search index more than once, trying to fix the problem. I have searched for things in my Inbox and got no hits even though I could see one on my screen to begin with. I find search to be completely unreliable.

Because of this, @beachyhbt, I can't really investigate your suggestion to see if it might have been 'relocated to another folder'... I have no reliable way of searching for this.

T


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#12
August 28, 2015 at 10:19:23
I've never been happy with Outlook search. Even the ancient Outlook Express used to do better. You have to use advanced find for too many things in my opinion:

http://vetmed.illinois.edu/net/?q=n...

http://www.standss.com/blog/index.p...

Always pop back and let us know the outcome - thanks


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#13
August 29, 2015 at 00:08:39
Thanks, @Derek, for your suggestions, but...

I really don't want to "Make Outlook 2007/2010/2013 search ALL folders instead of just the current folder". Takes minutes every time I want to search for something, and I almost always know which folders to search in. I can search 3 or 4 folders in less time than Outlook would take to search all of them. And this doesn't solve the problem that Outlook search often doesn't find items that are matches.

Though I wasn't aware of the CTRL+SHIFT+F keyboard shortcut, it seems pretty similar to the advanced search that you get by clicking the double down arrow on the right end of the search field on the folder title bar. This one may have a few advantages. It seems to get better results than clicking on “Try Searching all Mail Items”, but it still doesn't find the missing message.

T


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