|Hello! I'm hoping I can find some help troubleshooting an Outlook problem I have. I've tried Googling the problem and after 3 days I still cannot find the solution. I'm using Windows XP Home Edition 2002, SP3. |
I run a small business from home and had one email address profile setup for Outlook. Everything had been working fine for a couple years until I tried creating a second profile for a new email address. I added a second mail profile using the Mail option in the Control Panel and had it set to Prompt for a profile to be used anytime I opened Outlook 2007. I was able to create the second profile just fine and I am able to send emails from both profiles, but neither of my profiles will receive any emails since I added this second profile.
I tried deleting the second profile to see if I could receive email to the first profile, but no luck. I tried deleting the first profile and starting from scratch, but no luck. I tried uninstalling Microsoft Office and re-installing and then recreating the first profile, but no luck. I can send emails, but still can't receive them.
I tested the account settings on both profiles and the test email works perfectly everytime. I've tried emailing my profiles from other email addresses I have (Hotmail and my email from my full time job), but I still can't receive them at home on Outlook 2007.
I checked my virus scanner(AVG) and it used to scan all incoming emails. I have since turned it off, but no luck, still can't receive emails.
I'm at a dead end trying to figure out what the problem is, so any help would be greatly appreciated!!