Solved Outlook 2003 won't shut down properly

February 6, 2014 at 08:15:29
Specs: Windows XP
Running Windows XP. Can't shut down Outlook 2003 properly. It's icon remains in notification area and fails to respond to mouse clicks even though the program appears to exit the desktop. Can only close it from task manager - even then windows reports that the program is not responding and have to force windows to end program. Then the associated error reporting procedure to Microsoft. In all other areas the program works fine - no problem with sending or receiving mail. The only other way to close it is to shut down and reboot pc - all a bit drastic and time consuming!

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✔ Best Answer
February 7, 2014 at 17:43:19
There are a few ideas here:
http://www.slipstick.com/problems/o...

EDIT:
Better add that as stopping AV email checking didn't help then you can put it back on if you wish. I happen to go along with this but it's up to you:
http://thundercloud.net/infoave/tut...
(It's about Outlook Express but it applies to all email "programs").

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
February 6, 2014 at 13:21:15
Have you an antivirus that is checking your email? if so they take over email handling and often goof it up, so try disabling any email feature. Such arrangements are unnecessary, your virus checker will still detect and stop anything bad if you try to open it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
February 7, 2014 at 16:47:59
Hi Derek, thanks for your reply. I am using McAfee Security Suite. I have turned off the anti spam component but this has not resolved the problem.

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#3
February 7, 2014 at 16:53:06
Sorry, I didn't mean Anti-Spam, so I would turn that back on again.

I meant you to stop it checking email for viruses. Looks like it's here:
http://service.mcafee.com/FAQDocume...

If that doesn't help then see the Office repair section here:
http://support.microsoft.com/kb/821593

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
February 7, 2014 at 17:27:50
Thanks for your reply,
Have disabled email real time scanning - no change. Then went on to run MS Detect & Repair Tool from Outlook help menu - also no change. Unfortunately, problem not resolved.

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#5
February 7, 2014 at 17:43:19
✔ Best Answer
There are a few ideas here:
http://www.slipstick.com/problems/o...

EDIT:
Better add that as stopping AV email checking didn't help then you can put it back on if you wish. I happen to go along with this but it's up to you:
http://thundercloud.net/infoave/tut...
(It's about Outlook Express but it applies to all email "programs").

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
February 8, 2014 at 02:23:20
Hi Derek, thanks for all the links re problems with Outlook. I have disabled exchange extension property pages and fax server extension from add in manager plus have removed iTunes add in from com section. Outlook now appears to close when I exit by clicking the X in top RH corner as from this point it no longer shows as a running application in task manager. However, it still leaves an unresponsive icon in notification area and whatever I do this icon remains unless I close down and reboot.

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#7
February 8, 2014 at 07:50:15
Do you actually use the tray icon? If not you could set it to "always hide" in notifications (if you haven't already).

Always pop back and let us know the outcome - thanks


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