Office Documents won't open

Dell / DIMENSION 4600
January 31, 2009 at 10:34:48
Specs: Windows XP, Pent 4 2.8 GHZ/ 1.0 GHZ Ram

When I try to open an Office Document, I get a message that the "File is not available"....I click ok, then a message comes up that says the "File 'normal' already exists, do you want to replace the existing file". I have tried to reload the Office software, to no avail. I continue to get these messages. This happens with word, excel, and powerpoint. Anybody know how to deal with this?
Thanks

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#1
January 31, 2009 at 11:06:08
Are you opening a Word Document that you previously saved? If so, where is the file located? Did Word, Excel ever work properly? If so, what changes did you make to your system between the time the products worked properly and when they stopped?

What version of Office are you running and what Office SP?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#2
January 31, 2009 at 15:09:18
The only thing I did was install the software for my Lexmark printer. Never had a problem with this computer opening any office document. Using office 2003

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#3
January 31, 2009 at 15:31:57
The normal.dot is associated only with Word. I would remove all instances of that file, then try and reopen Word.

Again, are you trying to open a Word Document that you've already saved?

What messages are you receiving in Excel and Powerpoint, and again, are you trying to open Workbooks and Presentations that you've already saved?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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Related Solutions

#4
January 31, 2009 at 15:40:25
Jennifer, Yes to all the above, and I receive the same messages with Excel and Power Point...the only other parts of Office that I use.
Joe

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#5
January 31, 2009 at 15:55:19
My unanswered questions.... Are you sure the files are actually in the location you're attempting to access? Are you browsing to them to open them?

What version of Office and what SP?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


Report •


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