|I've not run into that symptom and googling around makes me feel there might be an unresolved bug in Office 2010. |
Hold on to see if anyone else can help - in the meantime here are the basics but I expect you've already done all that to death:
Better clarify but I took it that you were using Windows 8.1 rather than Linux.
Always pop back and let us know the outcome - thanks
message edited by Derek