Solved Office 2007 having problems with Outlook, can't send or rec

November 16, 2013 at 15:03:55
Specs: Windows XP
If I uninstall Office 2007 and install Office 2007 Pro, will I lose my data or email?
Office seems to be corrupt; Can't delete emails or send emails. Got duplicate emails, keeps loading same emails over and over.
Also Word is missing a few .dlls

message edited by starcatldy


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✔ Best Answer
November 17, 2013 at 15:16:05
starcatldy

Also Word is missing a few .dlls

You can try doing a Repair:

Click Start
Click Control Panel
Click Add or Remove Programs.
Select the Office program you want to repair,
and then click Change.
then Click the option Repair

You could also do a System File Check and see if that helps:
The command scans the integrity of protected system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

Click the Start button
Select Run

In the Run box enter the command: sfc /scannow

You may need your original Windows installation media.

Not sure these will help with your Outlook problem, but
might be of assistance with Word.

MIKE

http://www.skeptic.com/



#1
November 16, 2013 at 15:09:37
Try this:
http://www.howtogeek.com/howto/micr...

Always pop back and let us know the outcome - thanks


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#2
November 16, 2013 at 15:31:51
Thanks I tried that and that is when Word stopped working but not sure it was working before.. Diagnostics noted it repaired some files, but it didn't seem to Outlook, it is still bad.
Do you know if uninstalling Office 2007 and installing Office 2007 Pro will lose my emails, contacts or data?

message edited by starcatldy


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#3
November 16, 2013 at 16:20:10
If you can still get to the Outlook screen then you can "Export" to a file:
http://office.microsoft.com/en-gb/o...

Once re-installed you use "Import"

Otherwise most likely your data will vanish if you uninstall and reinstall.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 16, 2013 at 18:30:21
I do not use Outlook, but you might have some luck here:

http://support.microsoft.com/fixit/

Mouse over the Office icon, then select Outlook, and see if they have
anything that might help.

MIKE

http://www.skeptic.com/

MIKE

http://www.skeptic.com/


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#5
November 17, 2013 at 13:09:14
mmm - From my own rather limited experience with Outlook and repairing it - actually re-installing it to the same end… I can't recall clearly just now if it actually creates a whole new "profile etc.' and leaves your current folders "intact" or not… I think you end up with two sets of Outlook folders (user profile) when it's all dun 'n dusted...

Regardless, what I do for any rebuilds/repairs etc. is first to safeguard associated data/personal files etc… - just in-case.

So I would certainly first safeguard my Outlook folders various - as per Derek's advice above (and any Word/Excel personal/data files too). Export the Outlook folders completely - all of them - the whole lot; and even make two locations where they are saved - one on the local HD and another perhaps on optical media or another external HD too? Likewise the Word/Excel/Access/Power-Point data/personal files too to optical and/or another HD.

Then however you set about recovering working Office components, you will have your own files/data secure - regardless of what happens during and/or after the repair/re-installs…

http://office.microsoft.com/en-gb/o...

http://www.emailaddressmanager.com/...

may be useful to check out too?

And this one discusses how to transfer all those Outlook folders etc. to another system; thus one could use it to safeguard (aka copy) them off the system - before rebuilding/re-installing etc…? I note it covers Outlook 2003, 2007 and 2010.

http://office.microsoft.com/en-gb/o...

If you can't get into Outlook at present I think you can still locate and export the personal folders/files etc… using the above guide as a how to, and possibly the info below?

And this link discusses it for 2003 - but I feel it's applicable within reason to 2007. Note it includes references to dealing with a crashed computer scenario too; which may be adaptable to your "crashed after a fashion" Outlook?

http://www.slipstick.com/outlook/co...

Once you have safely recovered/saved the assorted Folders/files (.pst etc. and
Word/Excel too if you decide the latter to - and I would…) then it may be safe to run the rebuild/re-install etc.?


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#6
November 17, 2013 at 15:16:05
✔ Best Answer
starcatldy

Also Word is missing a few .dlls

You can try doing a Repair:

Click Start
Click Control Panel
Click Add or Remove Programs.
Select the Office program you want to repair,
and then click Change.
then Click the option Repair

You could also do a System File Check and see if that helps:
The command scans the integrity of protected system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

Click the Start button
Select Run

In the Run box enter the command: sfc /scannow

You may need your original Windows installation media.

Not sure these will help with your Outlook problem, but
might be of assistance with Word.

MIKE

http://www.skeptic.com/


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