Not product Key for Office 2010

Asus Vh238h 23" led lcd monitor
September 15, 2013 at 16:13:19
Specs: Windows 7, Intel 3.4 GHz/ 8 gigs
All of the sudden yesterday my mom's office 2010 will no longer open her .doc files. It tells her that she needs the product key. She no longer has the box for the HP computer she purchased 3 years ago with Office 2010 pre-loaded. I downloaded the free product key finder Belarc (?) and it did not show a product key for Office 2010, only that she does indeed have it installed.


Any other advice?

Jill


See More: Not product Key for Office 2010

Report •


#1
September 16, 2013 at 00:17:13
Factory pre-installed copies of the Microsoft Office Suite are only trial versions - if it was the full non-trial version it would add around £200 to the cost of the computer when new.

Microsoft only allows trial versions to be factory installed. You have to buy the full version.


Report •

#2
September 16, 2013 at 07:47:40
Thanks, Not going to do that, she's 72, and doesn't need the full install. I don't think it was a trail version, she's never had this happen on any ofthe previous versions she's had on computers. I think she did an update without realizing it and it changed something.

I was able to find a work around for her by opening Microsoft Word first, then going to the document she wants in the list. Opens perfectly every time now. That's also part of why I think it was an update issue that now prevents the document from opening without Word open first. Also, the document icon used to be just the gray outline of a document, not it's a bright orange icon and it wasn't like that before yesterday either...


thanks,
Jill


Report •

#3
September 16, 2013 at 09:40:34
re: Thanks, Not going to do that, she's 72, and doesn't need the full install.

What does her age have to do with it?

A "full install" should be based on usage requirements, not age. My dad is in his 80's. His use of MS office for his consulting business requires a "full install."

Trust me, you don't want to be the one to tell him that he doesn't need a full install because of his age.

Click Here Before Posting Data or VBA Code ---> How To Post Data or Code.


Report •

Related Solutions

#4
September 16, 2013 at 11:47:12
That was pretty much right out of my mom's mouth. She only needed word to open one document, and for that I was able to find a work around. She's retired and pretty much is only on the computer for fb.

Jill


Report •

#5
February 9, 2014 at 21:48:01
Actually, It is. I was able to find a work around for her to access the program on her computer a different way than she used to and she gets in fine..

Jill


Report •

#6
February 10, 2014 at 04:01:52
It sounds like the file association for Word is no longer correct. That's why the document icons changed and the OS no longer sees them as Word docs.

I don't have time to explain the procedure right now, so just DAGS on how to set the file associations for Win 7.

Click Here Before Posting Data or VBA Code ---> How To Post Data or Code.


Report •


Ask Question