I cannot open my saved Open Office files.

October 4, 2013 at 14:07:29
Specs: Macintosh OS X , Version 10.7.5
A window appears (which I cannot close) asking me if I want to "restore windows" or "don't restore windows". No matter which one I click on, nothing happens. Neither will this window go away, nor can I open any documents saved in Open Office. Help !

Prior to this happening, I would be typing a document in Open Office, and all of a sudden a message would tell me that the entire file got deleted. Sometimes I could click on a certain button to "restore file" and that would happen; sometimes it wouldn't restore, and I lost the whole document. I started to "Save" each sentence I typed!!

All this happened for about 2 months until suddenly I can no longer open any saved documents and this strange window appears, as described in my first paragraph.

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October 5, 2013 at 08:52:00
This sounds more like a virus than a hardware/ software issue. Are you running antivirus software? If yes and it is up to date I would recommend also running a malware program like Malwarebytes once in a while. That being said I would also try running explorer and find an office file you have had trouble with. Right click on the file and (depending on your operating system) select "Choose program" and select "Always use this program for this file type" and choose the appropriate program you want to open this file type. The operating system uses file extensions (the 3 or 4 letters following the file name and period) to determine which programs to open files with and this association is often changed when you load new software or when you get hit with a virus or malware. Hope this helps, good luck.

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October 5, 2013 at 09:07:13
Thank you for your response. I thought Mac's don't get viruses. Have never had a virus before, on a Mac. Any other ideas?

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October 5, 2013 at 09:44:22
I thought Mac's don't get viruses.

Those days are gone, read this, and it's a year old:




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October 5, 2013 at 11:01:17
Thanks, Mike, I had no idea...

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October 5, 2013 at 11:04:59
It seems much more likely that there is something corrupted in open office(I use it for windows and have rarely had an issue, but it can happen.)

I would try resting your ooo profile
If it fails to work, reply back there may be another option before reinstalling.


message edited by mikelinus

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October 5, 2013 at 12:49:40
I didn't look closely enough at your info. Macs are much less susceptible to viral attacks because they have kept control of their manufacture as opposed to IBM PC clones which can be made by any Tom, Dick or Harry and because the operating systems are built upon a UNIX kernel which is inherently more stable and secure. Also, the relative lack of popularity of Macintosh (not to besmirch their product by ANY means) make them a less desirable target for those looking to reek havoc on us users. That being said the can get virus's (virii?). I hope you do route out the cause.

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October 5, 2013 at 19:44:59
Thanks for this, Mike. The procedure is a bit "over my head" as what shows up on my MacBook Air screen doesn't exactly match the directions given for Macs. Could not get to the point of finding how to reset my profile. I will try it
again when my head is clearer. I find I can open some of the saved documents with "text edit" . But there still is something wrong, definitely. I'm "in denial" that I could have a virus!

I have printed out the attachment you sent me, for future reference when I get some time to figure it out. I do have an external hard drive for backing up documents, and use it once a week.

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October 11, 2013 at 16:24:12
Dear mikelinus,

Maybe it's time to find another answer, as re-setting didn't work. Have you any more ideas up your sleeve, short of re-installing?

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