I can open my outlook but my e-mail text comes as attachment

October 23, 2012 at 13:17:21
Specs: Windows XP
I can open my outlook and do anything send, recieve, open, close ect. But all of my emails are coming in blank with the text as an attachment. Could someone please tell me how to fix this?

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October 24, 2012 at 17:32:15
How is your email account configured? Are you using IMAP/POP3 to connect to your server or Exchange? Do you have control over the mail server and/or network? When was the last time you were able to receive messages properly? Has anything that you know of changed around the time that you first started to experience the problem?

Typically when we see messages coming in as attachments, they will have a name like ATT0001.DAT or something similar. In most cases, there is a firewall (usually a Cisco device) that is inspecting the mail traffic and messing with the encapsulation before it is hitting the mail server.

Please let me know the answers to the questions above so that I can get a better understanding of the situation. Thanks!

IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +


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