I am being asked for Product key

Microsoft Outlook 2007
January 5, 2010 at 15:03:10
Specs: Windows 7
Just bought new laptop and Outlook Express was already installed but I'm now being asked for a product Key. Can I get a product key without downloading Outlook Express as I already have it?
Thanks in advance for any assistance here.


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January 6, 2010 at 06:39:01

Are you sure you are being asked for a key to Outlook Express .
I don't have windows 7, but AFAIK it does not come with Outlook Express.

Perhaps you are looking at Outlook, part of Microsoft office, and a key is needed for that.


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January 10, 2010 at 07:18:01
Thank you both for replies.

Basically, after turning on the computer, I enter my password to start Windows.

That opens my desktop and I then open Outlook. This then prompts another window to open that requests my 25 character product key.

If I just press continue (I don't appear to have one to enter) another dialogue box opens that says, and I quote:

"You must enter a Product Key now to continue to use your 2007 Microsoft Office system programs. If you choose not to enter a Product Key now, the program will have limited functionality. Do you want to enter a Product Key now?"

When I purchased the computer I also bought Microsoft Office Home and Student 2007. This has Notebook, Excel, Powerpoint and Word only, so the 25 character Product Key was used to set these up and does not work with the Outlook request.

I can continue to use Outlook but can't use a number of the functions, such as 'New', Reply, Forward etc, which makes it pretty much useless!

I have set up Outlook for my private email address, so am able to continue to use email via this route but obviously want to continue using Outlook.

Any help will be greatly appreciated.



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January 10, 2010 at 13:43:53

You might like to look at Mozilla's Thunderbird as a replacement e-mail client, here.

I have no experience of using it, but I have noticed that some people consider it a good option for Windows 7. See response #2 to this post.


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January 10, 2010 at 22:37:56
You are not using Outlook Express, you are using the full version of MS Outlook that is part of Microsoft Office 2007.

It is probably there becasue the computer came with a trial version of Microsoft Office 2007 already installed. To continue to us Outlook you are going to have to purchase a version of Microsoft Office that includes Outlook or obtain a version of Outlook Express which is free.

Or alternatively download one of the multitude of free Email clients thats are available, all of them better than Outlook.

Free Email clients on Google will give you plenty to chose from


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