Solved How to prevent cursor from jumping up?

Dell - inspiron 17.3" laptop - 4gb memor...
July 28, 2014 at 12:12:29
Specs: Windows 8.1, AMD A8/4.0Gb
When writing in MS Word or writing an email in AOL, the cursor periodically jumps upward to a previous line. I contacted AOL and they said it was not their software; I did not contact Microsoft because the Word software is out of warranty.

Any suggestions?

Thank you.
Brian W


See More: How to prevent cursor from jumping up?

Report •

✔ Best Answer
July 29, 2014 at 15:52:25
Here is a link that offers a few solutions,
none of the problems are exactly the same
as yours, but all involve a jumping cursor.

http://forums.cnet.com/7723-19681_1...

MIKE

http://www.skeptic.com/



#1
July 28, 2014 at 12:27:17
the cursor periodically jumps upward to a previous line.

Does it occur with a particular set of key strokes?
Perhaps a rogue Auto-correct that got remapped somehow?

MIKE

http://www.skeptic.com/


Report •

#2
July 28, 2014 at 12:47:18
Mike,

Thank you for responding. The cursor jumps to a previous line without any particular pattern, It can happen on the first keystroke or the 50th.

Thank you.
Brian W


Report •

#3
July 28, 2014 at 13:02:06
Can you swap out the keyboard and try a different one.
That will at least eliminate one possibility.

MIKE

http://www.skeptic.com/


Report •

Related Solutions

#4
July 28, 2014 at 13:37:15
Mike,

It is a laptop so I do not have another keyboard. The problem started after I updated to AOL 9.7.

Even thought I use a wireless mouse, could the problem be with the built-in touchpad?

Thank you.
Brian W


Report •

#5
July 28, 2014 at 13:43:25
Can you borrow a usb keyboard to test with?

This sounds a little though like a mouse problem. Any chance to try a usb-cabled rodent too - in place of your usb-wirless rodent?


Report •

#6
July 28, 2014 at 13:46:45
The problem started after I updated to AOL 9.7.

Can you temporarily fall back to an earlier version of AOL
or uninstall for a while and see if it was the update that is the culprit?

With a laptop keyboard it could also be just a bit of debris,
try blowing out the keyboard with some compressed air.

MIKE

http://www.skeptic.com/


Report •

#7
July 28, 2014 at 13:53:58
Are you sure you are not brushing the touchpad with your wrist? This is a fairly common problem and can make the cursor jump about.

Report •

#8
July 28, 2014 at 14:26:51
Trvlr,

Thank you for your response. I borrow an USB keyboard from a friend and had the same problem with the jumping cursor.

Thank you.
Brian W


Report •

#9
July 28, 2014 at 14:28:59
Mike,

I can not go back to another version of AOL as I only have 9.7 and AOL said that earlier versions are not available. As I told Trvlr, I borrowed an USB keyboard but had the same problem.

Thank you.
Brian W


Report •

#10
July 28, 2014 at 14:30:45
Ijack,

Thank your for your response. I have the same problem of the cursor jumping whether I use the built-in keyboard or an external USB keyboard.

Thank you.
Brian W


Report •

#11
July 28, 2014 at 15:19:22
Another rodent? A cable connected usb rodent? Does it happen when using one of those?

Report •

#12
July 28, 2014 at 15:53:18
What version of Word are you using?
If your on Word 2007 try running a Diagnostic
for all other versions, try doing a Repair from the Control Panel.

MIKE

http://www.skeptic.com/


Report •

#13
July 29, 2014 at 14:24:23
Mike,

I am using Word 2010 and a repair did not correct the problem. I also tried a wired mouse but that did not help either.

The problem started after AOL 9.7 was installed; as I previously mentioned, I contacted the AOL Help Desk but they said that their software was not the cause of the problem.

Could the problem be with the operating system?

Thank you.
Brian W


Report •

#14
July 29, 2014 at 15:52:25
✔ Best Answer
Here is a link that offers a few solutions,
none of the problems are exactly the same
as yours, but all involve a jumping cursor.

http://forums.cnet.com/7723-19681_1...

MIKE

http://www.skeptic.com/


Report •

#15
July 31, 2014 at 06:08:52
Mike and other Responders,

I tried as many of the solutions that were mentioned in the link that I was able to do. However, none of them worked. I do not know what else can be done. So I will just learn to live with it.

Thanks to all who have helped.
Brian W


Report •

#16
July 31, 2014 at 07:11:04
Only other suggestion would be to Update your Keyboard & Mouse Drivers to the latest version and see if that helps.

MIKE

http://www.skeptic.com/


Report •

#17
August 1, 2014 at 05:46:20
Mike,

Thank you for your response. I updated the keyboard and the mouse drivers but still have the jumping cursor. I will continue to research this problem but ...

Thank you for all of your suggestions.
Brian W


Report •

#18
August 1, 2014 at 06:10:14
If you want to temporarily fall back to an earlier version of AOL
and see if that is the culprit, try here:

http://www.oldversion.com/windows/a...

MIKE

http://www.skeptic.com/


Report •

Ask Question