Car Maintenance was just an example... :)
To be exact, I'm looking for a form/software that allows me to create accounts(customer - John Doe, Jane Doe...). In each account, a form will be needed for each project I have with that account. Some accounts, I may have several forms. Our users will have the flexibility to access and update the progress of the project. So if John Doe calls in for the status, we can pull up their form and tell them exactly who's working on it and what type of work has been done or needs to be done.
Sorry, I'm sure it's getting a bit confusing.