|Have you tried renaming normal.dot?|
1. Close word
2. Locate normal.dot (normal.dotm for Office 2007 & up)
3. Rename file to _normal.dot
4. Re-open word and try to print
For Windows 7 normal.dot is located here (normally): %appdata%\Microsoft\templates
You can also try to search for the filename normal.dot and rename that.
Thanks for any input.