Help me Convince Client you Cannot Buy CD key

September 20, 2010 at 09:10:18
Specs: Windows XP
Hi all,

I am here in desperation. My client is tech savvy in many ways(as am I). However, he has asked me to find him a CD key he can BUY to use a valid copy of Office 2003 he has a CD to but has lost the key. He does not want hacked keys and that is good. I did not think you could buy a key, unless it's some scammer trying to sell you a key they created.

I sent him information that I could not find a key to buy and I also sent him the text from the Microsoft site instructing on how to get a replacement key for your valid copy of Office. No matter how I word it or approach it with my client he seems to be a broken record and repeats his desire for a price for a key and how to obtain it.

I did my research. I posted several resources to him to a) contact Microsoft re: their solution b) run a Key retrieval program on a PC it is already installed on(seems it is not installed any where) He is relentless with his request.

Help!! What can I say to him to prove he cannot buy a key. Or can you buy a key and why can't I find out how? *perplexed*


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#1
September 20, 2010 at 12:39:33
Did you ask him why he keeps insisting on a price?

Did you ask him why he is not trying your other suggestions?

If all else fails, quote him a price of $1000 to do what he can do by himself for free.

That might get him to move off of his insistance on buying a key.

Is it possible that he doesn't really have a valid copy of Office and that's why he wants to buy a key?


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#2
September 20, 2010 at 12:48:38
He's a reputable high profile guy. He wants to do everything by the book. I trust it is a valid copy. He told me he does not want a hacked key.

I think he is testing me, but I can't be sure. I asked if he had tried my other suggestions and the record skipped again. *sigh*

I just sent him a comprehensive message stating that if anyone tries to sell him a key they are a scammer and that Microsoft will help him.If I had that darned disk in my hand I would do it and be done with it. I am resigned to the fact that he may never be satisfied.


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#3
September 20, 2010 at 13:53:07
OK, I'm having trouble picturing the conversation with your client. Does it go like this?

Him: "How much will a key cost me?"
You: You can't buy one. Here are the instructions from Microsoft on how to obtain a new one."
Him: "How much will a key cost me?"
You: "You can't buy one. Did you follow the instructions from Microsoft?"
Him: "How much will a key cost me?"
You: "You can't buy one. Did you try my other suggestions?
Him: "How much will a key cost me?"
You: "Your hair is on fire."
Him: "How much will a key cost me?"


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Related Solutions

#4
September 20, 2010 at 14:04:04
lol

Something like that.


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#5
September 20, 2010 at 14:14:27
So this guy is what, like 16 years old?

That's how most conversations with my teenagers used to go.


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#6
September 20, 2010 at 14:45:18
The conversation was along those lines but more detailed. he is almost 50 actually. My 20 years old is this same way though. Whatever you tell him he is stuck in neutral.

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