excel wont start but is in process list

January 5, 2011 at 18:58:14
Specs: Windows XP
Greetings, I have installed Office 2007 on a WinXP both programs fully service packed and patched. The problem is the only application in the office suite that will open is WORD. Excel, Outlook, etc exhibit the working-hourglass for around 15 seconds when you double-click the icon, then nothing happens. HOWEVER, when I pring up the taks manager both are running processes.

Please help.

Thanks in Advance.


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#1
January 7, 2011 at 17:37:54
Try running a Diagnostic:

Running Microsoft Office Diagnostics from the Start Menu

Click on the Start button
Click All Programs
Click Microsoft Office folder
Click Microsoft Office Tools
Click Microsoft Office Diagnostics
Click Continue
Click Run Diagnostics

MIKE

http://www.skeptic.com/


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#2
January 9, 2011 at 14:36:34
Greetings Mike,

thanks for your help with this; much appreciated.

We ran the Dignostic and it found 1 error and fixed 1 error. Unfortunately this did not fix the problem.

It Turns out the problem was we upgraded HDGUARD from V7 to V8. When we reverted back to the previous version, Office Worked again.


Thank you,
Romano.


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#3
January 10, 2011 at 13:19:24
Thanks for the update, it may be of use to others.
Glad you got your system back.

MIKE

http://www.skeptic.com/


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