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Excel Auto Recovery

Microsoft Office 2007 small business
January 19, 2010 at 01:25:00
Specs: Windows XP
Why everytime i tried to close my excel [all excel file], will have one error screen prompt out. Stated "The information you were working on might be lost. Microsoft Office Excel can try to recoever it for you" Then one check box with "Recover my work and restart M. Office Excel" with 2 button below, "Send Error Report" and "Don't Send"

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January 19, 2010 at 05:15:36

A number of questions:
1. Does this happen if you open Excel and Close it without opening a Workbook (only a new blank workbook open)
2.Was Excel working OK before.
3 Have you installed any new programs recently. Sometimes programs create add-ins for Excel which cause problems
4. Have you checked any add-ins - goto Add-ins in Excel Options and clear all checked (ticked) items.
5. Have you written and saved any macros.


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January 19, 2010 at 17:56:37
Try logging in as another user and see if the result is the same. If not, there is likely a problem with your user profile.

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January 19, 2010 at 18:34:03

1. Yes, the error occur even for blank excel workbook.
2. Yes, excel was working fine before.
3. I just did microsoft window update (Security update for SQL server 2005 SP3 KB970892 could not update, failed and tried many time), didnt install any other program so far.
4. Counter check all add-in, by default is all UNCHECKED.
5. No written or saved any macro. Sometime open email attachment, will ask enable or disable, i chooses enable sometime, is that related?

Thanks a lot of your guide on this.

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January 19, 2010 at 18:41:00
I even tried the Diagnostics before, under excel option resources menu. Result shown that whole microsoft office working fine..but the auto recovery keep prompt out everytime i exit a excel workbook and for some even pop up right after the file open. Please advice. Thank

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