Errors survive reinstall and template delete

Microsoft / Word 2003 pro
January 26, 2010 at 15:55:52
Specs: Windows 7 Ultimate 64 bit
I’ve had a number of errors since I copy-pasted a functioning file from Word 97 into my new Office 2003 on Windows 7 Ultimate 64 bit.

Most notably, whenever I leave full-screen mode the ‘close full screen’ button/bar freezes on top of Word and every other program (and on my wallpaper after minimizing all programs.) The only way to get rid of it, is to close Word completely every time I exit full-screen.

• I’ve ‘repaired’ Office 2003 using the installation DVD: No improvement.
• I’ve made a complete uninstall and then installed Office again: No improvement. (The entire templates folder survived this procedure.)
• I’ve deleted all files in the templates folder.

Now my Word 97 macros and customizations have gone, but some defective files must have survived everything. My ‘close full screen’-button still freezes. I get a pop-up saying that auto-save has been postponed every time it should save. In the ‘New document’ menu, Word writes that the last template I’ve opened is a template I haven’t used after I uninstalled and reinstalled Office. These are only impressions after working briefly in Word after the reinstall, there could be a hundred more bugs.

Can someone please help me? What files do I delete to get rid of all this misery ‘only’ by reinstalling Office – and not having to format my HDD?

See More: Errors survive reinstall and template delete

January 26, 2010 at 19:17:09
You state your problems began when you copy-pasted a functioning file from Word 97 into my new Office 2003 on Windows 7 Ultimate 64 bit

Does removing the file have any effect?


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January 26, 2010 at 22:27:38
Hi Mike, thank you for replying.
The problem is exactly that deleting the Word 97 (and all other Word 97-.templates) does not return the computer to the state it was in before I made the copy-paste. (And neither does making a full reinstall).

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January 27, 2010 at 00:52:22
You may have another "" somewhere else.

Word looks (and uses) files in the following places:

1. User Templates path (default folder): 
   C:\Documents and Settings\<Username>\Application Data\Microsoft\Templates
2. Word 2003 Program Folder (Winword.exe location): 
   C:\Program Files\Microsoft Office\Office11
3. Workgroup Templates Path :
   <Not set by default>

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Related Solutions

January 27, 2010 at 06:57:24
Just so you know, is a hidden system file and may not show when you do a Search for it.

If your having trouble finding it
Go into My Computer
Click on the Tools menu
Choose Folder Options
Click on the View Tab
Check mark where it says "Show hidden files and folders"
UNCHECK "Hide extensions for known file types"
UNCHECK "Hide protected operating system files".
You should be able to find it/them now.

Also check the startup folders which are usually located at:
C:\Windows\ Application data\ Microsoft\ Word\ Startup

If there are any files there, move them elsewhere temporarily.

If you have multiple Windows profiles, then don't forget to look in your user profile for an application data folder.

Make sure all your Templates and Add-Ins are disabled.
They are located under Tools on the Task Bar.


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January 29, 2010 at 23:05:46
Dear Mike and Lantere
Thank you for your responses! I ghosted my old clean install back on to the PC. (Using Acronis True Image 2010.)

This should be an immaculate installation of Win7 Ult64. The problem is still there: suggesting a general incompatibility, and leading me to start a new post with a more apt heading.

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