Solved Emails disappear when 2 outlooks are open

Microsoft Outlook 2007 full open email l...
October 11, 2015 at 07:33:18
Specs: Windows 7, Pentium 4 2GHz / 4 gigs.
We are using Outlook 2003 non cached mode running on exchange 2003.
I have recently had 3 users who have had there profile setup on a PC at a new location while still having an active profile on there old PC we do this because we do not have roaming profiles.
When they had there e-mail open on one PC they then where setup on the other, there e-mail from the old PC started to disappear it effects there e-mail for that day and up to 2 weeks I checked the server through our Recovery Manager software and there e-mail is gone.
The e-mails are not deleted they are not archived there are no filters setup.
At one point while I was looking into the problem I logged on one of the users PC went into there e-mail as I was looking at the settings all there e-mail started disappearing.
Any ideas?

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✔ Best Answer
October 13, 2015 at 04:22:30
This sounds like the delivery location in outlook on the second machine is setup to be on the local machine and not the exchange mailbox. In Outlook 2003 you can check this by going to tools/account settings. Highlight the exchange mailbox. On the bottom of the e-mail tab it should say something like:
Selected e-mail account delivers new e-mail messages to the following location:
Mailbox - Username\Inbox
in data file C:\whateverthepathis\outlook.ost
If it shows a pst file then the email will be delivered to it instead of the mailbox on exchange. If no then try to restore .pst file and again to verify your account. I think the problem will be solved. How to recover .PST file you can read on thr technet.microsoft website https://social.technet.microsoft.co...
Also read this article https://support.microsoft.com/en-us...


#1
October 11, 2015 at 23:00:43
Make sure email account is set up as POP3, not IMAP. That will stop Outlook synchronising messages with the server (that's why they are disappearing).

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#2
October 12, 2015 at 08:19:12
Phil, these are Exchange accounts. Roger, what you're saying makes no sense if the users are indeed connected to your Exchange Server.

Have you confirmed that the display settings for the mailboxes are set to All emails and not just unread. It's been a long time since I used Outlook 2003, so I'm not sure what the Display/View/Column Setup should be. You could try (and this is from Memory) Customize Current View, Filter, and make sure that the option to Show only Unread Messages is not set.


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#3
October 12, 2015 at 17:39:00
It seems like there might be an update to 2003 of sp2. You might see if you are up to date. Supposedly this pack fixed a few of the sharing issues.

::mike


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#4
October 13, 2015 at 04:22:30
✔ Best Answer
This sounds like the delivery location in outlook on the second machine is setup to be on the local machine and not the exchange mailbox. In Outlook 2003 you can check this by going to tools/account settings. Highlight the exchange mailbox. On the bottom of the e-mail tab it should say something like:
Selected e-mail account delivers new e-mail messages to the following location:
Mailbox - Username\Inbox
in data file C:\whateverthepathis\outlook.ost
If it shows a pst file then the email will be delivered to it instead of the mailbox on exchange. If no then try to restore .pst file and again to verify your account. I think the problem will be solved. How to recover .PST file you can read on thr technet.microsoft website https://social.technet.microsoft.co...
Also read this article https://support.microsoft.com/en-us...

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