disappearing Office WORD program!

Microsoft Word 2002 (full product)
February 11, 2010 at 07:34:12
Specs: Windows XP
Where has my Word gone?! It is not showing as an installed programme in Add or Remove Programmes, yet when I type winword.exe in Run, Word opens up as registered to me in my name and a blank document appears!
The only way I can access previously Word-typed documents is to click on More Documents on this blank page and try and find them in My Documents. This also makes opening email attachments very awkward! Please help!

edited by moderator: Post moved from Windows XP Forum


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#1
February 11, 2010 at 07:56:13
Just to say that Word will not appear in Add-Remove because it is part of the "MS Office" package (which should appear there).

I don't know the answer to your problem. You could obviously make a desktop shortcut to winword.exe but this wouldn't fix your document access issue. Something appears to have gone wonky with Word setup. You could uninstall & re-install Word using the CD but best wait to see if someone can come up with a simpler solution.

This post would be better placed in the Office Software forum - that's where the experts hang out. Maybe a moderator will shift this post over (its been happening quite a bit recently).

some other bloke...


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#2
February 11, 2010 at 11:05:30
One thing to try is an Office Repair. The repair program might ask you for the MS Office CD, so I would have that available.

I would also check my file associations under Tools...Folder Options...File Types to make sure that DOC files are still associated with MS Word.

Give that a try and let us know what happens.


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#3
February 11, 2010 at 13:18:39
No Ms Office does not appear in Add-Remove; that has gone too; so has Encarta and Office Tools. The CD that came with purchase doesn't work either! You put it in the E Drive and it doesn't respond.
No idea how to carry out an Office repair! As far as I can see DOC files are still associated with Word, but Im not sure what that proves.

Surely there has to be a simple answer! Why can't Microsoft fix this with one of their diagnostic tools? Such a massive database, but so hard to navigate around.


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Related Solutions

#4
February 11, 2010 at 15:52:10
Does the CD include an uninstall option? I don't think you've stated which Office version you are using but in the past you could uninstall each facit bit by bit from the CD.

If that option is not available perhaps you could simply install Office again using the same selection. This should not really be disruptive because it will require the same files and registry entries which you had before. If nothing else it might create an Add-Remove entry which would give you the opportunity (if necessary) to do a clean uninstall-reinstall.

some other bloke...


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#5
February 11, 2010 at 17:04:42
No idea how to carry out an Office repair!

On the Task Bar
Select Help
Scroll down to "Detect & Repair"

MIKE

http://www.skeptic.com/


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#6
February 12, 2010 at 04:00:00
thanks but the CD doesnt even work!! Office 2002 I think.
And it may be me but there is certainly no Help on my taskbar lol

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#7
February 12, 2010 at 04:37:04
Hi,

With Excel or Word open, select Help from the Menu bar.

It contains an Item 'Detect and Repair...'

When you say the CD doesnt even work can you be more specific. What did you try to do with it.

In your original message you say The only way I can access previously Word-typed documents is to click on More Documents on this blank page and try and find them in My Documents.
which I take to mean that when you double click on a Word document in a folder list, Word does not start automatically. Do documents ending in '.doc' have a the Microsoft 'W' icon against them?
In response #3 you say that As far as I can see DOC files are still associated with Word, what makes you think that they are still associated.

I ask these questions to try and narrow down the issue - is it a Windows operating system issue or is it a WinWord.exe issue, although a Repair installation should re-establish document associations.

Regards


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#8
February 12, 2010 at 07:31:28
there is certainly no Help on my taskbar

Go to "Add or Remove Programs"
Scroll down to the "Microsoft Office" entry
Highlight the entry and there should be two selections
Change or Remove
Click on the Change button

A short menu should appear and you should now be able to do a Repair, or Add Features or Remove the program.

MIKE

http://www.skeptic.com/


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#9
February 12, 2010 at 09:19:30
"the CD doesnt even work"

You are unlikely to be able to add features back without the CD. It's not even certain you wil be able to repair without it either.

If nothing else works for you consider using Open Office. It is free and will read doc files.

some other bloke...


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#10
February 13, 2010 at 04:03:00
many thanks for all the replies.....
my documents SOMETIMES have a W symbol at the bottom right hand corner of them but it really seems to be random! At the moment each document has a big letter A in red at the bottom right of the icon of each document in the folder- as you say, some other bloke, at least Open Office (upgraded to 3.1) will open these, because you get the option to "open with". With email attachments however you don't seem to get these options: Word documents simply don't open because it tells me it is not installed!

Humar...with Word opened, via winword.exe, I clicked Help and scrolled down to Detect and Repair....Windows Installer told me it could not find the programme as it was not installed! Bizarre, as the damn programme opened up in the first place, registered in my name! lol

I am putting the CD Rom in the DVD/CD drive but it will not play or give me File options or anything!

Correct....double-clicking documents in a folder do not open Word. At the moment as Ive said, they all have a Red A attached to them not a W !

And Mike, there is not even Office in add or remove programmes! It has disappeared, although it is installed and obviously hidden.

Yes I can mangae without Word, but I'm mystified as to where it has gone, especially as winword.exe opens it up! And email attachments are difficult to open with Open Office, because by default they revert to Word, and it is telling me I don't have it installed!

We can beat this nonsense! I am away for weekend....back Monday afternoon....aaaaahhh freedom from computers! :)


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#11
February 13, 2010 at 06:03:20
Have you considered a System Restore back to the last date that you recall Word working correctly?


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#12
February 13, 2010 at 07:06:57
You might want to check what exactly you have.
Do you have the full Office suite or just Word?
Try looking under Program Files for a Microsoft Office folder and see what's in there.

Also do you have MS Works installed? It has a Word program also.

Is your CD/DVD drive functioning properly, can you install other programs from it?
When you try with the Word CD can you right click and do an Explore?

MIKE

http://www.skeptic.com/


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#13
February 13, 2010 at 14:42:42
Obviously your current install is messed up but, like you, I don't know the reason right now.

As an aside, if you can get Word (MS Office or MS Works) or Open Office properly installed I feel sure that doc files would then also open in email.

What happens if you go straight to a doc file and double click it? If it doesn't open there you have (among other things) an association problem. The latter can usualy be fixed by setting it to always open with winword.exe.

some other bloke...


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#14
February 15, 2010 at 06:52:01
I have now searched for Office, Mike, as you suggested and explored within that file: there was Winword.exe so I have created a shortcut of this to the desktop which has the W icon next to it! Neither it nor OpenOffice 3.1 (installed correctly!) will open email attachments sent by Word though :(
It means I can use Word for new documents but it is still not showing as an installed programme

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#15
February 15, 2010 at 07:46:21
Find an actual doc file that you have saved somewhere in a folder. What happens when you double click it?

I'm wondering whether "MS Office" or "Open Office" will open this, or whether neither do. This is fundamental to opening doc files in email.

some other bloke...


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#16
February 15, 2010 at 07:50:20
Without the original install media I'm afraid there is not much you can do.

So, Is your CD/DVD drive functioning properly, can you install other programs from it?
When you try with the Word CD can you right click and do an Explore?

If your drive is functioning properly they your media is defective.

If it is a legit copy of Word or MS Office ( still don't know which your using ) then contact Microsoft and see if they will send you a new copy. You'll probably need the product key.

MIKE

http://www.skeptic.com/


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#17
February 15, 2010 at 08:00:35
To try and make life a bit easier,

Click Start
Click Control Panel
Click Folder Options
Select the tab File Types

Scroll down and see if you have DOC files listed and what program is associated with it.

MIKE

http://www.skeptic.com/


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#18
February 16, 2010 at 04:16:31
I did that Mike and the DOC files all have WORD by them!!

Derek..when I click a document in a folder and then click Open, nothing happens. If I then right click it and scroll down to Open With, and select Word, nothing happens. If I select Open Office, it opens it! If I try to select winword.exe to always open documents it says no file found.

Not sure if DVD/CD drive is working properly...haven't got another programme to load.


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#19
February 16, 2010 at 08:32:29
That seems to prove that Word isn't working but Open Office is - which is about what we know I guess. Word seems to be proving hard to fix so Open Office might be the best bet.

Have you tried setting a doc to always open using Open Office "Writer"?
It would mean you have to live with Writer but it's very similar to Word.
Note that "Writer" might not be offered but swriter.exe is the file you need.
You will probably need to browse to this location:-

c:\program files\openoffice.org 3.2\program

3.2 is the Open Office version, so that might be different.

The alternative is to continue in your attempts to get Word working and eventually use winword.exe to open your doc files.

Whicever way you go, setting any doc will set all of them. Once either Word or Writer opens when you double click a file, then it is highly likely that all your operational issues (including email) will be resolved.

some other bloke...


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#20
February 16, 2010 at 09:02:40
Hi,

Have you tried typing winword.exe /r in the run box (select Start - Run...)
Note that there is a space before /r

Word will not open, but registry entries will be reset (hopefully)!

Regards


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#21
February 17, 2010 at 14:43:05
thanks to both of you! I have typed winword.exe r/ in the Run box ....what exactly will that do??!!
I also have set my docs to always open with swriter (which was one of the options listed under Open With)
I have tested with a few attachments and they now open!
The shortcut via winword.exe also seems to open a new document within Word, so could it be that I am now sorted!

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#22
February 17, 2010 at 15:11:32
If you want to check out Word again try temporarily setting a doc back to winword. If it works (and email is still OK) then it's a matter of deciding which program you want to use. Otherwise go back to swriter.

some other bloke...


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#23
February 17, 2010 at 15:17:21
Hi,

Winword.exe /r
runs Word in a special mode which causes it to re-register itself and file associations (I think). I am no expert on it, but it is a known method for re-setting various items in the Windows registry.

Hope that your problems are solved.

Regards


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