Corel Photo House won't start: message

July 28, 2011 at 14:09:07
Specs: Windows XP
My wife has successfully used Corel Print House for several years. As of two days ago she suddenly gets the message that Photo House has encountered a problem and needs to close. The same message appears whether she tries to open Photo House directly, goes through Print House to get to Photo House or simply tries to open a file from My Pictures. She uses Windows XP, Service Pack 2. Print House itself works fine. The photo files she is trying to open do so in other applications, e.g. Windows Picture Viewer. Uninstalling and re-installing Print House, or just the Photo House part of it (repeatedly) has not solved the problem. What else can we try? thanks for the help.

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July 28, 2011 at 14:15:46
What changed on the computer system to days ago?

System/sofware update?
New software installed?
Virus Scanner?

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July 29, 2011 at 08:53:31
Nothing changed, to my knowledge, except for the appearance of the error message mentioned.

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July 29, 2011 at 13:10:52
Follow-up: we've solved the problem. Turns out the Behavior Shield part of our AVAST anti-virus software is keeping Photo House from functioning properly. Apparently my wife had not used Photo House since I updated AVAST in her computer.

Thanks for helping.

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