computer displays NOT RESPONDING when browse is pressed

April 8, 2016 at 22:55:06
Specs: Windows 10
no clue what is going on. computer was working fine, then all of a sudden it start freezing up in excel and google chrome and word and ever program when i click browse or try and save files. please help before i punt this thing.

See More: computer displays NOT RESPONDING when browse is pressed

Report •

#1
April 9, 2016 at 05:23:30
You're going to have to explain more clearly. Also, please post the make/model of your computer or laptop. Did it come with Win10 or did you upgrade from an older OS?

Report •

#2
April 9, 2016 at 11:13:19
Whenever strange things start happening it is a good idea to run a quick malware check. These widely used freebies often find and fix a lot. Run them in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
After you select "download", select "For Home" and then "Download Free version".
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks


Report •

#3
April 9, 2016 at 18:57:43
original poster here,

I have a Toshiba Satellite P855-S5200 , windows 10 upgraded from windows 7 about 6 months ago everything worked fine up until about three days ago. Intel core i7 processor.
A little more back ground, I was using Microsoft excel three days ago and when to the Insert Tab and then clicked on insert object. when you do this it a pop up appears and you have 2 Tabs CREATE NEW and CREATE FROM FILE, I needed to create from file there it gives you an option to browse so you can choose which files to insert and link as files for corrections and whatnot. Once I hit BROWSE it used to bring up my file explorer and i could choose what i wanted, three days ago it began locking up and not populating the file explorer window. WORD does the same, as well as any time i attempt to insert or attach anything that requires the file explorer to pop up, this includes email (which i have tried on Chrome and edge and modzilla) as well as facebook messenger. thanks in advance.


Report •

Related Solutions

#4
April 11, 2016 at 12:23:15
Update, i dont know if it has anything to do with it but i did find an error 1117 code when i was doing some additional troubleshooting.

Report •

#5
April 11, 2016 at 12:26:14
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.4 (03.14.2016)
Operating System: Windows 10 Home x64
Ran by michael plummer (Administrator) on Sun 04/10/2016 at 2:44:22.99
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
File System: 0
Deleted the following from C:\Users\michael plummer\AppData\Roaming\Mozilla\Firefox\Profiles\ivh7ahr6.default\prefs.js
user_pref(browser.newtab.url, hxxp://www.only-search.com/?babsrc=NT_ss&mntrId=9C4D9C4E3606A969&affID=129300&tsp=5404);
user_pref(browser.startup.homepage, hxxps://mysearch.avg.com?cid={92691A2A-0025-4B0B-B084-3F6D19465486}&mid=d260bfaaa2a547d29b1569c1a5f0b653-77bc4015d3d440cb1cb34c0a4bbb39c
user_pref(extensions.aa338c5448f724f94af2f11cc4cdd6788a64e7ca7d83cb2cdcom63311.63311.internaldb.__ICM_LITE__blacklist_domain.value, %7B%22SLIDERS%22%3A%5B%226pm.com%22%2C%2
user_pref(extensions.aa338c5448f724f94af2f11cc4cdd6788a64e7ca7d83cb2cdcom63311.63311.internaldb.__ICM_LITE__fifty_test_rules.value, %7B%22DE%22%3A%7B%22ALL%22%3A%5B%22anast
user_pref(extensions.aa338c5448f724f94af2f11cc4cdd6788a64e7ca7d83cb2cdcom63311.63311.internaldb.monetization_plugin_bundledUrls.value, %7B%22dealply_s%22%3A%7B%22urls%22%3A
user_pref(extensions.crossrider.bic, 1495c51ac4a9c9d36eee59794d6332ff);
Registry: 0
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 04/10/2016 at 2:47:16.81
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Report •

#6
April 11, 2016 at 13:02:49
OK thanks we'll await the other logs.

Always pop back and let us know the outcome - thanks


Report •

Ask Question