Closing unexpectedly

August 20, 2010 at 11:00:22
Specs: Windows XP
Microsoft Office 2003 keeps unexpectedly closing. Says, "Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience." I have performed System Restore to an earlier date. I have performed in Word "Detect and Repair." NOTHING WORKS! Help. I work on my computer for a LIVING!!!!

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August 21, 2010 at 17:36:03
First, try a Detect & Repair,

On the Task Bar,
Detect & Repair

If that does not help, It could be your global template is corrupt or there is something loading automatically in your Word Startup folder that is misconfigured or corrupt.
To check:
Go to Start
Click on Run.
Type winword.exe /a
This launches Word with a clean, empty template and no add-ins.
If Word works OK, it is probably either a bad file or a corrupt add-in
To get a new clean template, close Word and do a search of your computer for file and delete it. If there is more than one, rename or delete ALL of them.
When you launch Word, it will look for and since it can't find it, it will recreate a new clean one.
Be aware that the file is a hidden system file and may not show up when you do a search for it.
If you are unable to find it,
Go to My Computer
Click the Tools menu
Choose Folder Options.
Click on the View Tab
Put a check where it says, "Show hidden files and folders"
and uncheck "Hide extensions for known file types"
and "Hide protected operating system files".

If you still can't find it, look here:
C:\Documents and Settings\<your user name>\Application Data\Microsoft\Templates

For your Add-ins:

On the Task Bar,
Templates and Add-Ins

Just uncheck them all and start Word with a new one checked until you run into trouble.


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