Captaris Rightfax Cover Page default emails

Captaris / Rightfax
June 23, 2010 at 11:23:22
Specs: Windows XP
We use Captaris Rightfax Server with Exchange 2003 to send faxes through outlook 2007. The problem I'm having is the cover page of every fax sent out is using my email address as the default. All the users are setup in a group called" everyone" and a default word doc is set for the cover page. I can not for the life of me, find out where to change the email to stop using my email on everyones cover page. Does anybody have any experience with this? I hope???? It's driving me crazy because now people follow up with an email to me and not the person who sent the fax. Thanks.

See More: Captaris Rightfax Cover Page default emails

June 23, 2010 at 12:49:22
What's on the "default word doc" that's used for the cover page?

Assuming your email address doesn't appear directly on the document, is there a field that gets populated with an email address?

Can you see where that field is getting it's data from and change it?

Report •

June 23, 2010 at 14:09:51

In the interim while you work on fixing the underlying problem, would it be possible to use an Outlook 'rule' to forward the offending emails to the correct recipients.

Of course I don't know the format of the returned emails, so I don't know if there is enough information to reliably sort and forward them.

Another option would be to setup an email account just for this purpose.
Make it the default email address on the fax, and assign dealing with that email address to someone else !


Report •

June 23, 2010 at 14:21:21
Thanks. I found documentation on how to format the cover sheet in word. It looks like it was right but I guess I need to play with it to figure it out. I'm not going to setup a rule, I would just rather send them to the apprpiate person then jump through the rule hoops! Thanks for the reply.

Report •
Related Solutions

Ask Question