Solved Cannot read some outlook emails

Microsoft Outlook 2010 (full product)
April 18, 2015 at 02:07:01
Specs: Windows 64
I am having a problem with opening some emails. When I click on some emails, the reading pane is greyed out and when I attempt to open those same emails, they give the following error:

"Can't open this item. The text formatting command is not available. It may not be installed correctly. Please install outlook again."

I've uninstalled outlook, renamed the reg keys, reinstalled outlook, and still recieve the same error. I tried changing the email editor, still not working. I'm not sure what to do next.

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April 18, 2015 at 07:44:56
If it was an Outlook issue, all your email messages would be equally affected, but since only some of them are affected, they are probably damaged or corrupt. Nothing you can do about that.

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April 18, 2015 at 14:13:55
Maybe you can ask the sender to re-send the bad ones.

Always pop back and let us know the outcome - thanks

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April 26, 2015 at 17:20:56
✔ Best Answer
There are two things you can try.

1. Repair the offline file with a Microsoft utility called SCANOST.exe. I’ve seen this file reside in a number of different locations, mainly within Program Files. It might be best to search for it with Windows or Google Desktop. SCANPST.exe will also work, though you’ll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\%profile%\ Local Settings\Application Data\Microsoft\Outlook\outlook.ost. If your file is significant in size, you’ll save a lot of time with the repair operation by not creating a backup. Because if the repair finishes successfully and Outlook still bombs, you’ll need to…
2. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Open Mail in the Control Panel and before you delete your profile completely, write down the server settings! There’s no need to worry about backing up your mail as it’s stored on the Exchange server. (Essentially, you’re deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create a new profile, where you’ll configure the server with the information you wrote down previously.
Outlook will start normally again.

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