|I have a user that is experiencing a strange issue with the whole Office 2003 Suite.|
Whenever she right-clicks, the context menu flashes and instantly dissappears.
The same thing happens with the top set of menus, I can't even get to them using the keyboard. They come up, and instantly dissappear.
A related phenomenon occurs when you hover over any of the toolbars or menu headings - Normally they highlight when you mouse over them, but they are intermittently detecting the mouse over, so they appear to flash.
Hitting CTRL+F, etc brings up the proper dialog which performs fine, checked that there is no hidden input by interacting with the drop-down menus and 'radio' buttons just fine. There are no right-clicks or left-clicks being detected in these dialogs. The problem only happens over the menus and context menu.
This ONLY happens in Word, Excel, and Outlook. I haven't tried the rest of the suite (PPT, access, etc) but i'm sure the problem extends there as well.
I have tried the following solutions so far:
+Had her unplug her mouse and keyboard while the mouse was hovering over a button. The effect did not stop. I also had her computer remoted and tried to interact with the menus from my computer, no luck.
+Performed a repair of Office 2003 through add/remove programs menu (also checked that there is nothing installed that is out of the ordinary)
+Rebooted the computer
+Performed a malware scan with MBAM -Found nothing.
Google search on this problem turns up mostly start menu problems, there are a couple references to add-ins in Office but I cannot open the menu to get to 'Templates and Add ins' under the tools menu to check if there is something causing the issue.
I'm completely stumped. Any Ideas?