Bizarre menu flashing problem with MSO 2003

Microsoft Office 2003 professional oem
July 7, 2011 at 15:49:22
Specs: Windows XP SP3
I have a user that is experiencing a strange issue with the whole Office 2003 Suite.

Whenever she right-clicks, the context menu flashes and instantly dissappears.

The same thing happens with the top set of menus, I can't even get to them using the keyboard. They come up, and instantly dissappear.

A related phenomenon occurs when you hover over any of the toolbars or menu headings - Normally they highlight when you mouse over them, but they are intermittently detecting the mouse over, so they appear to flash.

Hitting CTRL+F, etc brings up the proper dialog which performs fine, checked that there is no hidden input by interacting with the drop-down menus and 'radio' buttons just fine. There are no right-clicks or left-clicks being detected in these dialogs. The problem only happens over the menus and context menu.

This ONLY happens in Word, Excel, and Outlook. I haven't tried the rest of the suite (PPT, access, etc) but i'm sure the problem extends there as well.

I have tried the following solutions so far:
+Had her unplug her mouse and keyboard while the mouse was hovering over a button. The effect did not stop. I also had her computer remoted and tried to interact with the menus from my computer, no luck.
+Performed a repair of Office 2003 through add/remove programs menu (also checked that there is nothing installed that is out of the ordinary)
+Rebooted the computer
+Performed a malware scan with MBAM -Found nothing.

Google search on this problem turns up mostly start menu problems, there are a couple references to add-ins in Office but I cannot open the menu to get to 'Templates and Add ins' under the tools menu to check if there is something causing the issue.

I'm completely stumped. Any Ideas?

See More: Bizarre menu flashing problem with MSO 2003

July 7, 2011 at 16:33:29
Only thing that comes to mind is maybe a corrupt .dll?

Have you tried running System File Check?


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July 8, 2011 at 09:31:48
I ran a repair of Microsoft office, that's about it. I didn't try a whole system check because the problem is isolated to MSO. Doesn't occur in File Explorer, Desktop, Start menu, or IE at all.

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July 8, 2011 at 12:18:27
SFC is a good utility to run when you suspect that system files have been somehow corrupted.
It validates the digital signatures of all of the Windows system files and restores any that it finds are incorrect.

Since your problem spans several different programs it would seem reasonable to run a check.


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