Wireless Driver NetWNs64 messages and problems

Microsoft Windows 7 professional w/ serv...
May 11, 2018 at 19:00:35
Specs: Windows 7 Pro 64 bit, 8 GB RAM
I'm having problems with my wireless Driver.

The main problems started on April 3, when I woke the computer (A Lenovo Thinkpad E430 laptop) from hibernation. (I hibernate overnight for up to two weeks between restarts.) That morning I had no access to the internet, so I ran the troubleshooter. It caused the Display Driver to "stop responding and recover" but seemed to fix the internet.

Except it didn't, as I had problems with it until the 7th, when it would be connected for a few minutes before starting a cycle of "Identifying" and "Connected" about ten times. I restored the computer at that point to about a week before the problems started.

On the 28th it happened again, and a restart fixed it that day. In the event viewer I found a series of messages from NETwNs64:
5035 (2 times)
5005 (4 times)
5002 (43 times)
all with this message, just different numbers:

The description for Event ID 5005 from source NETwNs64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\NDMP24
Intel(R) Centrino(R) Wireless-N 2230

The specified resource type cannot be found in the image file

The \Device\NDMP24 service entered the Intel(R) Centrino(R) Wireless-N 2230 state.


Going back through the event viewer, I found I'd been having the 5005 error almost once a day, always 2 times one right after the other, for months.

On the 3rd of May it happened again, same errors during hibernation the night before and no/limited access to the internet, so I uninstalled and reinstalled the driver for the Intel Wireless-N 2230.

I thought it worked, but I had the Identifying issue after I slept the computer for an hour (Identifying for a few seconds, connected for a couple, repeat for about a minute, be fine for a couple minutes before it happens again), so I downloaded the driver from the Intel Website and installed it. I think it also installed something called the Proset.

I had the error 5005 on the 5th and 6th but didn't see it again after I restarted late on the 6th until the 11th (today), around 8 in the evening, and now, at 9:40, a little after a restart.

The driver I installed is 15.17, the latest from the Intel website.

Also, after restarting, each time I found a few messages about a ZeroConfigService, which I'm 99% certain was installed with the new driver. My main concern is with the re-emergence of the 5005 messages, though I can give more info on the ZeroConfig messages if necessary. I only saw them around the time of the restart, though.

Any suggestions for what I should do now? What do the 5005 messages mean? I thought I was done having them, but having them show up twice today is making me worried.

message edited by Phenyx


See More: Wireless Driver NetWNs64 messages and problems

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#1
May 11, 2018 at 20:42:55
Install SlimDrivers, don't do anything, just upload screenshots ( SS ) of what it finds.

File Convoy - ( no time delays/Captcha-I'm not a Robot/account/registration needed )
http://www.fileconvoy.com/index.php
https://i.imgur.com/7UiiqWr.gif
https://i.imgur.com/6N1gfOj.gif

http://www.softpedia.com/get/System...
http://i.imgur.com/iXZx7kX.gif
https://i.imgur.com/HOZCdpJ.gif
https://i.imgur.com/MgxvPFH.gif
https://i.imgur.com/pN6WgJH.gif


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#2
May 11, 2018 at 21:07:12
Did you install the wireless driver form the Lenove website?
https://pcsupport.lenovo.com/ph/en/...

The latest version on Lenove is Version 15.4.1.1(Win7)
The intel driver you downloaded may already be adapted for win 8 and win 10.

To clear all possible hardware configuration on the de wireless hardware, power down the laptop completely, disconnect adapter and take out the battery. leave it for a few minutes to drain the remaining power from circuits. Reassemble and power on.


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#3
May 14, 2018 at 09:06:15
Sorry it's taking so long to respond - I have a lot of things to take care of, plus there's been a lot of thunderstorms and there are more predicted to come.

JohnW, I went to the official website and ended up with DriverUpdate, but since I've uninstalled it already it shouldn't matter. The screenshots are here:
https://imgur.com/1mtq2JU
https://imgur.com/D3S6Col
https://imgur.com/oMnDzHN
https://imgur.com/SCbkaih
https://imgur.com/XwENdIX

sluc, I did not try the drivers from the Lenovo website - when I was looking originally, I couldn't find the combination of my laptop + the Intel 2230 Wireless. I found one through your link, I'll be trying it once I get the time/opportunity to sit and give it a go.

I'll report back after I get that chance.

message edited by Phenyx


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Related Solutions

#4
May 14, 2018 at 16:14:52
"The screenshots are here"
They appear to be for the paid version, not the Free as per my screenshots ( SS )

Is that correct?


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#5
May 14, 2018 at 17:40:45
The Slimware Utilities website had both a free and paid version of the program and I was careful to get the free one. I think it's because I ended up with DriverUpdate and not SlimDrivers. I thought they would be the same since I got the free version but it turned out they weren't.

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#6
May 14, 2018 at 18:35:03
Lets start again, I feel more comfortable looking at this version.

Download here.

http://www.softpedia.com/get/System...


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#7
May 16, 2018 at 11:51:45
Well, I came back and woke it from sleep, and about ten minutes later it was doing the "Identifying" thing. I tried the driver that sluc recommended, but when it got to the proset/install screen, it said there was a newer version already installed. I forgot to do the hardware configuration part; after I installed SlimDrivers I shut it down and did that.

I did the SlimDrivers program linked, here's the screenshots:
https://imgur.com/mDYeWAF
https://imgur.com/OWbMsqU
https://imgur.com/DBaXKeA
https://imgur.com/ShQNI7a
https://imgur.com/DkWN7wz

So far it only happens after a sleep/hibernate; hasn't happened yet after hibernate since I put in the newer driver but after this...well it's hard to tell.

message edited by Phenyx


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#8
May 16, 2018 at 22:21:49
"I did the SlimDrivers program linked, here's the screenshots:"
They can all be installed, do one at a time, starting at the top.

Reboot after each one is installed.


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#9
May 17, 2018 at 16:02:02
While I was thinking of updating a few drivers, I don't see how updating all of them (ex: the display and audio drivers) are going to help with my wireless acting strange after hibernation/sleep...?

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#10
May 17, 2018 at 16:25:08
"I don't see how updating all of them (ex: the display and audio drivers) are going to help with my wireless acting strange after hibernation/sleep...?"
Correct, but it is best to have the comp fully up to date, just to give a solid foundation.

message edited by Johnw


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#11
May 18, 2018 at 15:29:07
I see...well, it's going to take awhile to put them all in, as there's a lot going on right now. I'll try and keep this updated as things happen.

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#12
June 6, 2018 at 16:44:08
An update - in general, so far so good. I had the "Identifying" problem on the the 3rd when I woke it from hibernation. (In the list of available connections it said I was connected but above it said the network name and "Identifying". So far it takes anywhere from 10-30 minutes to start doing that, or at least, for me to see it, since the icon doesn't change.) I disconnected and reconnected to the wireless while it was Identifying, and that took care of it that day.
On the 28th I started it in the morning (not a wake from hibernation but a proper start up) and had some issues with my antivirus (I think a service didn't start - the antivirus was working but I couldn't open the UI and the icon refused to appear in the taskbar). That morning it took the internet three times as long as usual to start up, which I figured was because of said service trying and failing to start. I restored it (due to the antivirus issue - have checked and it wasn't malware etc) and that start up was fine, today I had to restart again (bluetooth occasionally doesn't start while waking and the computer has to be restarted to get it going; plus the internet icon was a red X, though hovering over it said I was connected and given that the antivirus updated I'd say it was. I think it might have been connected to how slowly the computer was waking) and it took a long time for it to connect again (about a minute) once the computer was started up (plus start up itself was slow).
Not sure what to do about the occasional "Identifying" thing besides dis- and re-connecting when it happens. I stopped checking for the NetWNs64 5005 messages, but they were no longer daily. I might have them 2-3 days in a row, then 1-3 days without. The red X has me a little nervous, as does the fact that it had the circle over it briefly yesterday morning and how slow it was to connect, but it's been working mostly.

message edited by Phenyx


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#13
June 6, 2018 at 17:12:05
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt) on the Desktop.
The logs are large, upload them using one of these. No time delays/Captcha-I'm not a Robot/account/registration needed. Give us the links please.
http://www.fileconvoy.com/index.php

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#14
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#15
June 6, 2018 at 18:08:28
Got them, will take up to an hour to go through.

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#16
June 6, 2018 at 19:10:30
Here are the first 2 steps, more steps will be needed, after I see the results of these logs. Don't be alarmed at what it finds, we already know that SlimDrivers had adware included, which I showed you how to avoid.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
https://toolslib.net/downloads/view...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan.
http://www.softpedia.com/get/Antivi...
http://www.freewarefiles.com/Malwar...
http://www.freewarefiles.com/screen...
http://www.malwarebytes.org/downloads/
Forum
http://www.malwarebytes.org/forums/
After the Free trial, I choose this.
http://fs5.directupload.net/images/...
You then get this screen.
http://fs5.directupload.net/images/...
Or,
Deactivate Malwarebytes for Windows Premium Trial
https://support.malwarebytes.com/do...
At the end of a scan, you will get something like this.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
After clicking on > View Report & then > Export. Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.


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#17
June 7, 2018 at 09:42:46
I uploaded the logs onto fileconvoy.
http://www.fileconvoy.com/dfl.php?i...

I may have to check the services at startup and the registry, looking around online says those might be why it's so slow to start up (both in general and the internet in particular.) May take a bit of time, got a lot going on still.

message edited by Phenyx


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#18
June 7, 2018 at 15:49:19
Copy & Paste the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
Ask Toolbar (HKLM-x32\...\{86D4B82A-ABED-442A-BE86-96357B70F4FE}) (Version: 1.15.31.0 - Ask.com) <==== ATTENTION
Ask Toolbar Updater (HKU\S-1-5-21-381145767-2622919735-670496745-1001\...\{79A765E1-C399-405B-85AF-466F52E918B0}) (Version: 1.4.4.57710 - Ask.com) <==== ATTENTION
Download Updater (AOL LLC) (HKLM-x32\...\SoftwareUpdUtility) (Version: - ) <==== ATTENTION
Task: {0E838070-3E56-466B-85A2-A4F4EFE98547} - System32\Tasks\Scheduled Update for Ask Toolbar => C:\Program Files (x86)\Ask.com\UpdateTask.exe [2014-01-31] () <==== ATTENTION
AlternateDataStreams: C:\Windows:nlsPreferences [386]
HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-381145767-2622919735-670496745-1001\...\MountPoints2: {f27424c6-8572-11e2-ac60-806e6f6e6963} - Q:\LenovoQDrive.exe
CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
URLSearchHook: HKU\S-1-5-21-381145767-2622919735-670496745-1001 - UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
SearchScopes: HKU\S-1-5-21-381145767-2622919735-670496745-1001 -> DefaultScope {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7LENP_enUS527
SearchScopes: HKU\S-1-5-21-381145767-2622919735-670496745-1001 -> {193DE664-2FCD-4A3B-99A7-AC8A4327723E} URL = hxxp://websearch.ask.com/redirect?client=ie&tb=AVR-4&o=APN10266&src=kw&q={searchTerms}&locale=en_US&apn_ptnrs=^AGX&apn_dtid=^YYYYYY^YY^US&apn_uid=dd66d79f-7eb7-446f-b755-6b192f371802&apn_sauid=1E9905D3-3D5E-4657-B8BA-7CEEB015AA55
SearchScopes: HKU\S-1-5-21-381145767-2622919735-670496745-1001 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7LENP_enUS527
BHO-x32: Ask Toolbar -> {D4027C7F-154A-4066-A1AD-4243D8127440} -> C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll [2014-01-31] (Ask)
Toolbar: HKLM-x32 - Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll [2014-01-31] (Ask)
Toolbar: HKU\S-1-5-21-381145767-2622919735-670496745-1001 -> No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
hxxp://apnmedia.ask.com/media/toolbar/supertoolbar/chrome/manifest.php] <==== ATTENTION
CHR Extension: (New XKit) - C:\Users\Lady Phenyx\AppData\Local\Google\Chrome\User Data\Default\Extensions\inobiceghmpkaklcknpniboilbjmlald [2017-11-28] [UpdateUrl: hxxps://new-xkit.github.io/XKit/Extensions/dist/page/FirefoxUpdate.json] <==== ATTENTION
S3 PTSimBus; system32\DRIVERS\PTSimBus.sys [X]
S3 PTSimHid; system32\DRIVERS\PTSimHid.sys [X]
Task: {03E9ED93-4E7B-47C3-A4EB-561D7DCD2FB8} - System32\Tasks\Norton Internet Security\Norton Error Processor => C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\SymErr.exe
Task: {17F5BA6D-71C0-40AF-8143-4367B971E606} - System32\Tasks\Norton Internet Security\Norton Error Analyzer => C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\SymErr.exe
Task: {3C1463D3-966B-4782-8CAA-0774D39BEFBC} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\WSCStub.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\VIP Access Client\VIPAppService.exe
BHO: Symantec VIP Access Add-On -> {C63CD127-A1CB-4D49-A4F7-D6F88A917BE6} -> C:\Program Files (x86)\Symantec\VIP Access Client\64bit\VIPAddOnForIE64.dll [2012-04-19] (Symantec Corporation)
BHO-x32: Symantec VIP Access Add-On -> {C63CD127-A1CB-4D49-A4F7-D6F88A917BE6} -> C:\Program Files (x86)\Symantec\VIP Access Client\VIPAddOnForIE.dll [2012-04-19] (Symantec Corporation)
FF HKLM-x32\...\Firefox\Extensions: [VIP1X@verisign.com] - C:\Program Files (x86)\Symantec\VIP Access Client
FF Extension: (Symantec VIP Access Add-On) - C:\Program Files (x86)\Symantec\VIP Access Client [2018-05-28] [Legacy] [not signed]
FF HKLM-x32\...\Firefox\Extensions: [VIP2X@verisign.com] - C:\Program Files (x86)\Symantec\VIP Access Client
FF HKLM-x32\...\Firefox\Extensions: [VIP5X@verisign.com] - C:\Program Files (x86)\Symantec\VIP Access Client
R2 VIPAppService; C:\Program Files (x86)\Symantec\VIP Access Client\VIPAppService.exe [84080 2012-04-19] (Symantec Corporation)

Open FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
Refer these SS if needed.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...


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#19
June 7, 2018 at 19:20:09
What is this fix supposed to do? Why is Xkit in there? I thought I got rid of the Ask.com stuff already? Sorry I just...some of these things I'm not sure what this is going to do to them. I'm pretty sure at least some of them are supposed to be in this computer.

message edited by Phenyx


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#20
June 7, 2018 at 21:48:33
"I'm pretty sure at least some of them are supposed to be in this computer"
Only the corrupted files will be removed, if somethings don't work, so be it, they will have to be reinstalled later, after we have finished fixing all the problems.
In other words we get everything fixed first & then address what is not working as the last step.


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