Wireless connected with internet access but cannot browse

Asus K72f-b1 17.3" led notebook - core i...
December 27, 2013 at 07:48:51
Specs: Windows 7, 1.6GHz/1024MB
I have an ASUS K72F laptop running Windows 7, and it has always worked fine with both wired and wireless connections. I recently changed Internet provider from BT to Plusnet, though I cannot be sure that this is when the problem began.

It still works fine when wired, but when I switch the wireless on and unplug the ethernet cable, it says that there is a strong connection to the network with internet access, and I am able to find the router by putting http://192.168.1.254/ into the browser, but I cannot load any Internet pages on any browser, and cannot use any other Internet apps like Skype. The wireless works fine on another laptop and on my phone - it is just on this Asus laptop.

I have tried searching for posts of various forums - but have just ended up using command prompt to ping google (it was not successful) and running a utility called winsockfix, which made no difference. I have scanned for malware and virus - I have removed a couple, but this hasn't fixed the problem.


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#1
December 27, 2013 at 08:39:37
When you changed providers did you change router settings? I would log in to the router, and redo your wireless connection, use wpa2-psk(pre-shared key), enter a wireless passphrase to access the wireless. The router will reset. Now in the Network connection and sharing centre go in under manage wireless connections and delete your old wifi connections. After that try access your wireless, it should prompt you for the new password, and see if you get connected.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#2
December 27, 2013 at 08:53:29
In review, that may be router addy, you say it asks for a user name and password, login and redo the wifi. as mentioned above. Also on your computer bring up a command prompt by typing cmd in seach, it should bring up the black command line box. type ipconfig hit enter and see what it says your addy, and default gateway are. The default gateway is usually the router address. Also what make/model router?

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#3
December 27, 2013 at 09:05:39
What web browser are you using, is it possible the web browser has a proxy set from the old router settings? Did your old connection have a static IP assigned to the wifi network? In the network connection and sharing center you can "change adapters", select your wifi connection, right click on it and select properties, under tcp/ip it should be set to "obtain IP address automatically" and below "obtain DNS automaically". Then check under tcp/ip version 6 and it should also be set to receive and ip and dns automically. If you use Internet explorer> open the browser and under "tools",>"internet options" "Connections tab", then down at the bottom click "lan settings" make sure there is no old proxy there.

To err is human but to really screw things up, you need a computer!


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Related Solutions

#4
December 27, 2013 at 12:05:50
mmm - What make/model router have you from Plusnet? With that we can point you to the correct web-page for your router - to access "all" its settings... Possibly Plusnet gave you this information already?

When you connect (via wifi) with your phone... do you know what the name of the wifi access point is? It's called the SSID (for short) - and you need to know what that is and find it in the list of available wifi access points your device finds... Note what it is. Also to connect your phone via wifi you needed to know the actual wifi security password already set in your Plusnet router. In other words the SSID and security key go together...; you need to know both. As you can connect to your phone already... you must already know what the password is?

Once you know those (however you do it) you simply select the router (its SSID) from the list displayed in your tablets wifi listings and enter the password details. Password is usually case-senstive...

But it may/will help here to know the make/model of your router... as there may be a need to access its wifi setting a wee bit; although I'm not certain that will be necessary - as you can access the router (wifi) from your phone already?

As per suggestions for your browser... it may be set "inappropriately" at this time...

Internet Explorer allows you to specify how you wish to connect to the web... Open it, select tools\options if I remember correctly - and work you way along the tabs various. One of them will allow you to set your home-laage amongst other things. Another will allow you to specify your connection type - and use/don't use a proxy. Select dsl and don't use a proxy!

I'm not on a windows system just now can't give you step by step on the tabs (from memory) re' Internet Explorer (I'm on Mac just now).


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#5
December 30, 2013 at 04:03:57
As mentioned above, be sure the network adapters are set for dhcp. Remove any static IP,DNS or gateway info.
Also as mentioned above, check WiFi aspects. Also be sure you have connected to the correct wifi network.
You said that you are working fine when plugged into the network but when you unplug the network patch cord to be wireless is when the problem occurs.

Remain unplugged and temporarily disable the non-wireless adapter is simply reboot without a patch cord connected to the wired adapter.

Should wireless work when it is the only enabled network interface it would mean there is a static route that has been entered at some point in time sending traffic out the wired nic. You can still reach the local router via IP because there's no routing required - the router and laptop are on the same network.
The other reason is that the network cord being unplugged is not detected properly and the route table is not being updated. In which case a driver update for the wired network interface is recommended.


The grass may not be greener on the other side but might have less weeds...
Web Based Desktop Support Software

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#6
December 30, 2013 at 04:19:01
Thank you for your suggestions - I have since received support via another forum which has solved my issue.

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#7
December 30, 2013 at 06:15:23
I hope you gave them better info than you provided us.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#8
December 30, 2013 at 06:41:04
Hello HopperRox

I am surprised by the confrontational tone of your latest reply.

You actually replied before anyone on the other forum, and I think it is great that you are willing to give your time to help other people who need it. I have no issue with you at all (apart from your last comment).

Some feedback, though that may be able to further improve your responses to other people:

1 - I felt a bit over-loaded by your first 3 responses (within half an hour), as I am not desperately technical myself, and also the suggestions seemed to be a stream of thought, so I didn't really know where to begin with them.

2 - It didn't seem to be totally related to what I was saying. You wrote, "you say it asks for a user name and password", but I hadn't said that.

3 - I presented my problem in good faith in the best way I could. If you were really willing to help, you would identify what information was missing and guide me to give it to you, rather than giving a stream of suggestions and then retrospectively complaining that you didn't have enough info in the first place. This is what happened on the other forum - I gave the same info at the start, but the person helping me was able to very efficiently guide me, by asking further questions and directing me to run tools and create logs for him. It was very easy to solve the problem that way.


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#9
December 30, 2013 at 07:38:59
Hi guyshahar:

Good to know you're up and running OK as it were…

Perhaps you can/will share with here what the resolution was?

Always useful to know - if only so as to be able to help others with a similar problem?

Enjoy 2014 - when it starts…

trvlr


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#10
December 30, 2013 at 07:45:48
Thanks Trvlr

Sure - the post is here - http://www.geekstogo.com/forum/topi...

Happy New Year to you as well.

Guy


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#11
December 30, 2013 at 08:31:25
Thank you for the link… I haven't read/digested it all - yet.. But a quick glance at the start does mention LMHosts… and (easy to say afterwards of course) I had a leaning in that direction too…

Didn't get much involved on this occasion with the problem as posted here; as others were across it and possibly leading somewhere…

Overall though it does look like there were a few check boxes that ought not to have been checked, settings various, and possibly a few other odd items too that needed to be looked into…

geekstogo is/are a decent bunch; and like all forums sometimes/often can promote a solution that another may not do - at least immediately. We all browse around and often refer to a solution found on another forum - if only to save duplication...


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#12
December 30, 2013 at 08:35:35
Thanks Trvlr

Will come back here then next time I have a problem - if I ever have one again (it would be nice to think I won't, but I expect I will....)


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#13
December 30, 2013 at 08:55:07
Read it and that's where I'll bury it. Life's short, it's working and you have resolved it and maybe even learned something.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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